Robert Prusinowski Email & Phone Number

Minneapolis, Mn, Us

• Integrate and implement Avaya Experience Portal• Implement Avaya Proactive Outreach Manager• Write and maintain telephony standards and processes• Continuously mentor, train, and provide work direction to more junior and peer team members• Implement and maintain open CTI environment• Tier 3 support to the telephony operations group• Internal training and implementation of new technology• Integrate NICE Call Recording with PBX • Architect, setup, and develop applications for Avaya Breeze environment to replace AAEP• Support NICE WFM with CMS integration• Developed Target Outreach Manager using Avaya and Twilio• Created a variety of micro services using OpenStack and containers for various tasks, such as OAuth integrations

Minnetonka, Minnesota, Us

• Design and implement all aspects of call center and unified communication technologies totaling over 22k endpoints• Integrate, implement, and develop applications for Avaya Experience Portal• Saved over $4M annual costs through infrastructure rationalization, implementing private cloud technology, contract reviews and vendor negotiation• Improved voice quality by 59% through driving multiple global projects to improve data network performance for VoIP traffic • Saved $1.5M annual cost through network carrier rationalization through design and implementation of SIP carrier technology and TFN routing• Technology lead for a global matrixed team of 10 engineers and analysts• Write and maintain telephony standards and processes• Review and approve third party telephony applications• Tier 3 support to the telephony operations group• Internal training and implementation of new technology• Design, develop software for, and implement new CTI solution using both ANI or PIN apps• Call performance monitoring with Prognosis• Design, develop software for, and implement command history and CDR application tools• Design and develop call routing application to allow business unit managers to update service hours and office event triggers• Implemented Avaya/Sipera SBCs for VoIP mobility and VPN-less telephone connectivity

• Configure Cisco LAN switches including 3750 and 3560 models• Work with service providers to implement a VPN project moving data from current MPLS networks to the new VPN solution.• Secondary project moving site to site VPNs in EMEA and ASIA PAC locations from a closing data center to a Minneapolis location.

Wayzata, Minnesota, Us

• Provide network world wide network support, escalate WAN and LAN issues, and monitor SLAs• Monitor and troubleshoot outages on both local and wide area networks based on multiple line types and network protocols• Access various Cisco routers, switches, and wireless access points to check configuration of circuits and LAN connections and to troubleshoot the problems. The routers include Cisco 1800, 2600, 2800, 3800, and 7200 series. The switches include Cisco Catalyst 6500, Cisco 3750, 3500, and 2900 series. The access points include Cisco Aironet 1140 and 1520 series.• Send communications to business units notifying of maintenance andnetwork outages• Use Remedy ticket system to track vendor downtime through change control• Worked with vendors to report outages on WAN circuits and work with vendors to fix the issue. The vendors include AT&T, Qwest, Verizon, Orange, China Telecom, Ghana Telecom, PDT (Philippines), Brasil Telecom, Embratel, COMSAT, Lintasarta (Indonesia) and some others• Originate trouble tickets and communicate with vendors to resolve WANnetwork outages• Use monitoring tools reporting to create traffic reports requestedbusiness units

Las Vegas, Nevada, Us

• Manage and maintain remote and local networks for convention centers nationwide• Reconfigure Cisco 6500's, 3750's and 3650's every three days to accommodate the move-in move-out of trade show networks• Maintain WAN routers in the Cisco 2800, 3800, and 7200 series• Implement port security to secure network from public users in the trade show environment• Firewall specialist using Cisco, PIX and ASA with both site to site and user-based VPN tunnels• IP and Identity management with InfoBlox appliance• VoIP implementation and troubleshooting • Worked to maintain WANs at site from multiple providers using EBGP• Maintained LANs at site using EIGRP and IBGP• Manage server virtualization projects using VMWare3I• Provide hardware and software troubleshooting methodologies and end user support• Provide technical lead and procedures for infrastructure intensive projects• Lead medium projects (3-12 months) and small teams (1-5)• Trained in Bluesocket Captive Gateway• Experienced in new wireless technology Cisco wireless and Trapeze wireless