Robert Ptaszynski Email & Phone Number

Ann Arbor, Michigan

Men's Big and Tall Dept Store.

Ensure customers receive outstanding customer service by maintaining customer-friendly environment. Implement and maintain outstanding customer service standards, and solid product knowledge.•Recruit, train, develop and communicate with staff; assess performance regularly.•Maintain merchandising standards, display presentation, signing standards and monitor inventory levels.•Plan and assign daily goals, tasks and assignments. Assure proper completion through follow-up.•Monitor retail sales performance, through sales reports analysis and comparison shopping. Suggest ideas regarding merchandising strategy adjustments. Handle all office tasks, including funds and media management, receiving, inventory and payroll.

Assisted in opening 130,000 square feet store with $19 million projected sales. •Maintained staff of eight direct reports and 120 sales associates by recruiting, selecting, orienting, and training employees and ensuring positions filled with best possible candidates. Used sound judgment to manage every day and unusual Customer Service issues with customers, vendors and team members.•Drove productivity through training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Developed employees for future advancement within the company. Monitored associate compliance with all policies, procedures, programs, and provide training as needed. Able to perform and train associates all functions, including all office, front end, store opening and closing functions while maintaining keys to safe and building and protecting all company assets.•Completed store operational requirements, including scheduling and assigning employees; following up on assigned tasks; following all scheduling directives, monitoring and tracking attendance. Maintains 5S receiving standards- Sort, Straighten, Systematic cleanup, Standardize and Sustain. •Led team freight functions including stocking and resets. Ensured Specialists focused first in specialized areas and adhered to all merchandising guidelines. Performed store recovery tasks and housekeeping. Planned and monitored tasks ensuring efficient performance. Ensured safe working and shopping environment while minimizing shrink and damages.

Positions•Oversaw and managed three multi-million producing locations. Assisted in opening 13 new stores from groundbreaking to opening through the United States.•Increased average sales by 12% vs a company average of 5% increases. Reduced shortage and increased profit by over $260,000•Supervised, trained, managed, recruited and mentored six direct reports and 40 sales associates. Maintained low employee turnover rate: 13% vs 52% company overall average. Developed and promoted four Assistant Managers. •Maintained average sale of $250 vs. $175 company average.

Promoted from Area Manager/District Manager in Training•Opened six new stores from ground up with $32 million in sales. Recruited and trained six managers and five direct reports. •Promoted four-day sales events with 148% increase over previous year. (Largest in company)•Increased sales by $1 million and improved shortage by 1.5%. Oversaw P & L budget to increase sales volume.•Developed and promoted two Assistant Managers to Store Managers and three Department Mangers to Assistant Managers.

Trained store management in several stores in recruiting, customer service, and employee relations.•Recruited, managed, supervised and developed 15 area managers.

Bachelor’S Degree, Employee Relation

Activities and Societies: president student goverment

Bachelor Of Arts

Employee Relations