Robert Putney Email & Phone Number

Paducah, Ky, Us

Paducah, Kentucky, United States

General Manager

Paducah, Kentucky, United States

Develop strong rapport with customers and create a positive impression of business.Provide exceptional services and pleasant shopping experiences to retail customers.Deliver energetic responses to customers in-store and by telephone going above and beyond to serve needs.Build customer loyalty and retention by delivering excellent shopping experiences.Listen to customer needs and desires to identify and recommend optimal products.Engage with customers to build rapport and loyalty.Solve customer challenges by offering relevant products and services.Engaging in friendly conversation with customers to better uncover individual needs.

Paducah, Kentucky, United States

* Responsible for day-to-day operations of a 60 bed Assisted Living Community with a 12 room secured Memory Care Unit.* Responsible for census growth from 65% to 100%.* Oversaw financial growth of community and exceeded budgeted net operating income targets on a monthly basis.* Achieved U.S. News and World Report rating of Best Memory Care Community with a 4.2 out 5 stars in 2023.* Led a community named a "Great Place to Work" by Senior Living affiliate Activated Insights in 2022.* Worked closely with outside agency stakeholders including Department of Labor case management providers, therapy service providers, and behavioral health providers in order to increase array of services offered to residents.* Participated in multi-disciplinary care plan meetings with residents and families in order to meet resident and family satisfaction levels and address any family and resident concerns.* Directed marketing campaigns to increase data base of prospective residents and family members in order to achieve census growth goals.* Led monthly Resident Advisory Council meetings to ensure any resident concerns were addressed and met.* Developed a strong management team of professionals with a customer focus which led to high levels of resident satisfaction.

Paducah, Kentucky, United States

* Managed gun range staff for local gun range within a successful local retail business. * Member of sales team for retail side of Range America Training and Firearms Center. * Planned activities and ensured member satisfaction for monthly members night. * Instructed Hunter's Safety, state approved Concealed Carry class, and various classes designed for safety and proficiency in firearm operation. * Provided private instruction for customers to enhance safety, proficiency, and enjoyment of firearm use.

Illinois, United States

*Executive Director for Day Training agency that served over 90 individuals with intellectual and developmental disabilities in the areas of Day Programming, Community Employment, and Older Adult Program.*Implemented a new agency program serving adults in the Illinois Home and Community-Based Program which resulted in a 7% increase in agency revenues.*Increased agency census by over 30%, resulting in increased revenue and expansion of support programs offered by the agency.*Successful track record of working with individuals, families, outside providers and other stakeholders to both promote agency mission and to build synergies which have benefited both the agency and individuals served.

Benton, Kentucky, United States

* Responsible for overall supervision of agency. This included approximately 95 clients, 110 employees, and 20 residential homes.* Responsible for policy and procedure development and maintenance; evaluation of the performance and impact of the organization and staff in meeting objectives and delivery of services; meeting and exceeding corporate Quality Assurance and Quality Management Performance objectives.* Responsible for overall budget management, accountability, and fiscal management ensuring proper practices regarding record keeping, control systems, and reporting; lead overall annual budget planning.

Master'S Degree, Mass Communication

Areas of Emphasis: Organizational Communication, Conflict Resolution and Management, Media Relations, Organizational Psychology

Bachelor Of Arts - Ba, Communication

Areas of emphasis: Organizational Communication, Management, Speech