Robert Qi Email & Phone Number

Bellevue, Wa, Us

Menlo Park, Ca, Us

Responsible for the end to end lifecycle management of various technical project and programs in the Contingent Workforce and Admin Partners Program at Meta that services over 130K contingent workers and 90K employees. Key highlights include:- Overhaul of existing Salesforce Service Cloud that optimized operational efficiency measured in reducing time to close by 14% and reduction in ticket volume via self service by 40%.- Lead a cross functional team of engineering and business professional in the development and rollout of a homegrown vendor management system impacting 250K professionals globally.- Lead the implementation and integration of Workday Admin Module that reduced on-boarding time for new administrative staff from 2 weeks to 3 days.

Worldwide, Oo

Focuses on the healthcare and technology industry verticals delivering workforce management solutions. Some key accomplishments included:-Delivered an UKG Workforce Central implementation complementing an Oracle ERP implementation for a healthcare client. Upon launch, client experienced an automated and streamlined end to end process in scheduling, time and attendance management and ultimately running payroll for their 4000+ hourly staff.-Delivered a multi-year workforce management roadmap for a leading social media technology firm's IT support team. Expected business benefits include shorter time to resolution, higher case load with aid of AI, and better data insight with a revamped service catalogue.

Hong Kong, Hk

Focuses on managing the Supply Chain and HR technology domains. Leads a large global cross functional team that collaborates across various business functions including merchandising, supply chain, finance, HR and IT. Accomplishments include:• Completed the HRIS transformation with a full cycle global implementation of SuccessFactors Employee Central and Kronos solutions for 14 countries and 9K+ employees.• Leading the Supply Chain technology transformation with the following initiatives: -Improving supply chain visibility and processes with a Control Tower and 4PL implementation. -Improving warehouse productivity and reducing technical debt by replacing legacy WMS systems with a global Blue Yonder SaaS WMS solution -Collaborating with store and warehouse teams to introduce a suite of mobile inventory management solutions built to work with our legacy AS400 systems.

Lowell, Ma, Us

Responsible for managing multiple large scale,and high risk engagements that span across multiple business units and countries.Key types of engagements led include:-Large and complex projects/programs-Recovery of troubled engagements-Support to pre-sales activities positioning the value of Kronos professional services -Set up of large and complex engagements -Act as a trusted advisor to customer’s executives

Guide retail clients with executable project plans during the full project life-cycle including, process analysis, process mapping, gap analysis, system testing, configuration, training, procedure development and go live support.Managed a complex multi-million sterling pounds IT implementation project with a leading UK retailer in London UK -Oversaw the planning and implementation of a complex IT and business initiative -Trusted IT partner working collaboratively with various other business units include HR, Operations and Finance. -Managed large budget (>$5 million USD) to less than 0.4% variance -Provides coaching, mentoring and guidance to project team members

Chicago, Illinois, Us

Served as a Consulting Manager in West Monroe Partners’ Workforce Optimization practice bringing considerable experience providing labor management, lean engineering and supply chain services to clients in the Manufacturing/Distribution and Retail industries. Key areas of expertise included cross functional team management, program management, business process redesign, engineered labor standards, WMS/LMS software selection and implementation.

Parsippany, New Jersey, Us

Responsible for driving improvement in operations and workplace safety by identifying best methods and analyzing ways to optimize handling efficiency and product flow. Implemented new operational processes by gaining buy-in from all levels of management and developing and communicating S.O.P.’s

Mooresville, Nc, Us

Studied various business functions of the facility using work measurement, time studies, and cost benefits analysis. Evaluated and re-engineered various processes within the facility for better efficiency.