Ceo Genesis Techno Solutions Pvt Ltd (Gts) (Business Process Outsourcing)
CurrentWe are proud to offer a blended technology of voice and web,Inbound & Outbound, Technical Helpdesk, Customer Service, Pro-active Chatting, Tele Marketing Services ,Tele-Sales to all type of industries with any size.We are uniquely positioned to provide today's industry leaders with the most current technology and highest standards in outsourced services worldwide. We are a one stop Solutions for all of your customer's communication needs anytime, anywhere and through any channel. What truly sets us apart is our expertise in integrating and managing all aspects of customer service and support thereby adding enormous value for you and your customers all at extremely competitive market. AirwaysBanking / FSS (Retail Banking, Mortgage, Credit Cards)Business DevelopmentE-CommerceEnergy and utilitiesHealthcareInsuranceManufacturingMedia and entertainmentRetail, consumer packaged goods, and logisticsTelecommunicationTravels & Tourism. Etc...Quality,Over more then 15yrs of Combined Experience in Customer Care Genesis Techno Solutions PVT LTD. Quality Assurance Team ensures that every agent delivers quality service at every customer contact.Our Customer Service Agents are considerate problem solvers.We only employ highly skilled agents in India who provide superior customer care.We train our agents to efficiently track customer service requests and immediately route customer queries based on their training and expertise.Our devotion to training produces superior customer service.Agents receive training on core skills, including communication, customer service and sales.Genesis Techno Solutions PVT LTD provides extensive training on client programs and on-going training and quality improvement.This Process establishes exceptional quality levels and tracks an agent's performance based on the following criteria:Competence levelsCommunication with customersWorldwide call control skillsProduct or service knowledgeOverall professional conduct and performance.
