Robert Rakestraw Email & Phone Number

Oakland, California, United States

I manage a team that ranges from 75 to 125 Team Members based on business needs for one the largest and highest sales volumes Whole Foods Market stores in the Region. My job entails delivering outstanding Customer Service and mentoring others. I am responsible for all front of house operations from cashiers and courtesy clerks to supervisors and assistant team leaders as well as E-commerce for our Whole Foods Market on Amazon shopper program. I am responsible for our culture of putting our guests first and keeping my team in line with our policies and procedures. I have over two years of experience with Human Resources based programs--such as Guardian for I-9 verification--and over seven years of experience with Kronos Workforce Central schedule writing and Workday recruiting management.

Walnut Creek, California, United States

In this role I was a direct assistant to my Team Leader. I performed all of the duties of my Team Leader from Kronos schedule writing to Workday recruiting to running the sales floor. I worked in three different stores in this role and supported a new store opening in 2017 where I recruited and trained half of our fifty plus person team.

Walnut Creek, California, United States

In this role I was primarily responsible for running the sales floor of twenty plus cashiers and courtesy clerks as well as coaching them in the moment and escalating issues to my leadership team. I also ran the customer service booth to assist guests with returns, take incoming phone calls, and handle the registers cash amounts. I was also a Team Trainer shortly into this role where I worked one on one with new hires to teach them about their job responsibilities and our company's culture.

Walnut Creek, California, United States

This was an entry level customer service job. I was primarily responsible for all duties of a cashier and courtesy clerk such as: checking out guests, bagging groceries, performing cart runs, cleaning and disinfecting surfaces, and anything else required of our guests.