Robert Ralph Email & Phone Number

Cwmbran

Managed the daily running of 110 FTEDeveloped five team leaders through PDP’s and inspirationManaged a number of projects Maintained an up-to-date knowledge of the market placeProduce and report sales figures to senior managementCreated a positive environment and set minimum expectationsSkilled interviewer

Cardiff, United Kingdom

Creating a motivated environment, where my team performed consistently to high standardsPrioritizing and scheduling my day around the call volume and heavy workloadDeveloping people and encouraging them to achieve their full potentialProfessional and customer focused in all areas of workManaging people’s expectations, sincere in PDP’s and encouraging self-developmentAssertive in following company policies and proceduresAnalyzing statistics and team performance and look at ways to enhance them

Cardiff, United Kingdom

Impacting on the call center culture through my positive attitude and professional manor Driving for accuracy and results, striving to improve the businessHaving a detailed understanding of HR polices and procedures, with consistency in my approachCoaching and developing team managers and seniors, which influence their team’s performanceAnalyzing results to enhance call center efficiencies through decision quality and experienceAssertive, objective and supportive in my approachLeading by example, with positive language and self-motivationManaging a monthly budgetAuditing team manager’s work for accuracy, also looking for consistency in their approachEnsuring compliance with the rules and regulations set by ICSTISSupporting the call center manager with assignments and projects

Cardiff, United Kingdom

Coaching and developing a team to provide an accurate and excellent customer experienceLiaising with other departments to ensure a smooth running of the businessResponsible for the recruitment of CSR’sConducting weekly team meetings Supporting the companies policies and procedures

Newport And Swansea

Designed and delivered appropriate training and development solutions for the operationValidated training programmes and implement improvements on a regular basisDelivery of a six-week training course for potential Internet technical support agentsProviding support and advice to peersCo-delivered the “turn onto management” development program, for team managers