Robert Rath Email and Phone Number

Accounts receivable specialist for Syndicate Sales, Inc.. They are a leader in the sales of floral hard goods to distributors across North and Central America. My role is to manage the invoicing process, process payments, manage pricing, and collect on past due accounts.I am responsible for the collection of outstanding accounts receivable dollars from the existing client base. I identify issues attributing to account delinquency and discuss them with management. I assist in processing all incoming payments and reconcile bank statement daily. I perform daily collection activities on my customer portfolio to keep accounts at or below required DSO. I respond promptly to customers' telephone, e-mail, and mail inquiries to resolve issues with invoicing and payments. I have shown a willingness to assume more responsibility by offering assistance both within and outside my department.I verify, maintain, and update customer pricing on sales orders and invoices. I coordinate with other departments to plan and implement promotions, new products, and updates.

I was accountable for performing credit collections on accounts from current to over 365 days past due. I was responsible for preparation of all invoicing for government customers. I managed monthly accounting report to ensure timely payment from customers and resolved payment issues. I practiced quality customer service by responding to customers' inquiries about products and pending orders. I processed cash from government and commercial customers daily. I prioritized accounts and workflow to ensure I met management goals. I provided internal support with updated reports and current notes using company resources. I continually exceeded management expectations by out-performing weekly and monthly goals. I worked closely with the accounting department to determine the credit status of various accounts.

Buzzi Unicem USA is one of the leading cement manufacturing companies in the US serving the Northeast, Southeast, Midwest and Southwest.I responded to daily inquiries from internal and external customers. I regularly researched issues related to customer shipments, product pricing, cash receipts, and billing questions related to account activity. Each month, I managed month-end reports including customers’ rebate accrual, fuel surcharge, and pricing. I processed daily customer cash and ACH payments in Oracle. I maintained pricing records for 350 customers in the St. Louis, Indianapolis, Chicago, and Northeast U.S. regions. Along with pricing records, I entered and maintained sales tax records in Vertex for all of the tax-exempt customers in my territories. At the end of each month, I performed closing processes ensuring entries, adjustments, and reports are processed prior to the proof and mailing of weekly invoices and monthly statements. When needed, I assisted the credit department with collection duties on past due accounts.

I manage customer correspondence by e-mail, fax, and phone. As an associate in the Credit and Collections Department, I assisted in the development of a new procedure to process customers' identification and store the documents in a secure area on the corporate network. I trained my co-workers on the new procedure. I developed a process using Microsoft Access and Excel to track the progress of the new procedure to verify it resulted in a shorter wait time for Ameren customers. I manage this process on a monthly basis and present the results to management for their month-end reports. I explain company credit policies and regulations to internal and external customers. As part of my department's objective to reduce charge-offs, I assist in verifying customers' identification to make sure each applicant is eligible for new utility service.

I managed the monthly sales tax compliance for 9 clients using Thomson Reuters’ tax software (TRACS). Compliance consisted of cleaning my clients’ data to prepare it for monthly reporting to taxing jurisdictions.I requested the funds for Thomson Reuters services and return remittance on a monthly basis from each of my clients. Each month, I provided the following client services: • Analyzed the clients’ data to determine sales tax liability and make sure it was reported properly • Handled communication between Thomson Reuters and my clients • Negotiated and resolved jurisdictional notices and gained abatement of penalties and interest • Created write-back accounting report, data reconciliation report, and audit report using Microsoft Excel for my clients’ to use in their journal entries.

As a Revenue Agent II, I was a liaison between the Department of Revenue, Georgia taxpayers, and a contracted private collection agency. I managed all communication (written and oral) between the assigned collection agency and the Georgia Department of Revenue. In this role, I demonstrated superior customer service skills by working with the private collection agency and taxpayers to solve tax problems. I developed and facilitated departmental training sessions to contracted private collection agencies. I reviewed various companies’ tax history to determine their eligibility for lottery sales. Prior to being promoted to the position of Revenue Agent II, I was a Revenue Agent I. In this role I assisted individual and business taxpayers in person and on the telephone with all of their tax needs, such as, completing tax returns, interpreting state tax laws, and explaining department policies. I developed superior customer service skills by communicating with Georgia taxpayers face-to-face and on the telephone. In addition, I worked on team projects to improve tax collection procedures for customers. I developed personal responsibility by keeping a record my of daily activities.