Robert Ray Email & Phone Number

Raleigh-Durham, North Carolina Area

Duties include: performing Rex Hospital IT support and Helpdesk, imaging, Deployment, cable management, Project management for setup of new departments and moves, configuration and full documentation for inventory of new equipment including all peripherals (printers, scanners, card readers, IPad, tablets and cell phones). Was using Heat software for trouble tickets but have started using Service now for tickets and inventory tracking, grab ticket and troubleshoot, fix or pass on to another group such as Telecom, Cabling, Epic and others depending on issue. Tickets cover software, network issues and break-fix. Correcting issues with Microsoft products 07,10 and Office 2010,13 and Cisco vpn. Working with Network and user configurations using Active directory, sccm, Appsence and also working with multiple medical applications. Maintain knowledge database. Working with Physicians and department managers to improve IT service relationship

North Carolina

Site to site break/fix tech, serviced Laptops, desktops, printers and designjets. Mainly servers in data centers. Hardware and software config . ordering and returning parts. keeping written records on cases. Customer contact and follow up. Up to date ce. Keeping up to date with training. reporting leads to sales.

North Carolina

Site to site break/fix on Hp, Dell, Ibm products. Keeping customer informed and follow up. Ordering and returning parts.