Leader of project management teams delivering people and organisational change projects across EMEA.

Working with senior leaders and expertise leads to design, develop and deliver technology driven leadership and talent products to our clients

Individual accountability for planning and implementation of new global talent processes within a European shared services center. Supporting local markets to deliver leadership and talent services to clients. Developing detailed project plans in line with the expectations of the global leadership team as part of moving towards delivering a globally consistent client experience. Networking and influencing senior stakeholders on a daily basis to reach key milestones in the project plan. Responsible for gathering feedback and input from different markets around their experiences of delivering services and using that feedback to develop new processes that colleagues can use to deliver an even higher and efficient standard of service.

Leadership of 7 direct reports, agreeing and setting balanced scorecards including targets, objectives and personal development. Working alongside 2 other Business Leaders I defined a new operating model, team structure and processes to allow the organisations strategy to be implemented. Led on the local deployment of new products, acting as a product expert to the team. Supporting complex bids and tenders through defining terms and pricing for large multinational organisations.

Day to day management of 5 client services advisors and servicing over 400 global clients per annum. Delivering analytical survey services aligned with the organisations leadership and talent service line. Organising the team around key clients and projects I retained overall accountability for the successful delivery of each survey project. Responsible for maintaining and improving the standards of service delivered to each client through the implementation of structured account planning. Developed and coached team members to drive them to reach personal and organisational goals.

Acting as 2nd line technical support for 21 offices within EMEA. Standardising processes and procedures and ensuring a high quality and consistent client experience. Troubleshooting technology platform issues related to talent management products and services within agreed service levels. Consulting with internal and external clients to create bespoke 360° competency surveys, in a project-orientated environment to deliver quality assured solutions.

Managing and delivering leadership and talent survey services for multinational organisations. Managing, analysing and producing individual reports around leadership, climate and competencies to help clients identify areas for development.