Robert Redmayne Email & Phone Number

United Kingdom

As a Performance Manager, I conducted thorough analysis of reporting requirements and assessed available data to ensure that it was clean, structured, and met business needs. I then implemented best practices for data storage by migrating from Excel to MS SharePoint lists or data verse tables, and ensured that drop-down options were utilized and linked to existing data.To streamline processes and improve efficiencies within my organization, I utilized Power Automate to automate tasks. Additionally, I designed and developed bespoke web forms with dynamic drop-down lists, signature capture, and file uploads to improve data capture accuracy and efficiency.To provide useful information for decision making, I created informative Power BI reports that accurately captured data and provided detailed insights into business performance, identifying areas of improvement and growth. I collaborated with stakeholders to ensure that reporting requirements and data visualization met business needs.I also conducted thorough research and analysis of new technologies and business systems to identify potential solutions that could improve business efficiency and drive growth. Working with directors and other stakeholders, I provided expert advice on the most suitable technology solutions to meet their business requirements.I evaluated potential technology solutions by reviewing vendor proposals, conducting system demos, and performing cost-benefit analyses to ensure the best return on investment. To support directors in making informed decisions on new technology investments, I developed comprehensive business cases and presentations.To ensure a smooth transition to new systems and maximize adoption, I led the implementation of new business systems by coordinating with vendors, project managers, and other stakeholders. Additionally, I provided training and support to end-users.

Lancashire, England, United Kingdom

As a business improvement manager, I spearheaded the requirements gathering and documentation efforts for new business systems and processes. My strong analytical skills allowed me to thoroughly analyse existing workflows, identify pain points and inefficiencies, and develop comprehensive requirements that were tailored to the needs of each department.To ensure a seamless transition to the new systems, I conducted user acceptance testing and provided comprehensive user training. I worked closely with departmental managers and key stakeholders to ensure that the new systems met their specific needs and provided the necessary functionality to improve efficiency and productivity.Throughout the project, I collaborated closely with cross-functional development teams to ensure compliance with industry requirements. I also identified opportunities for enhancements resulting from changes in industry processes and business requirements. By working closely with the development teams, I was able to make recommendations for improvements to the new systems that would streamline processes and increase overall efficiency.Ultimately, I successfully implemented new business systems and processes organization-wide. My efforts resulted in significant improvements to workflow efficiency, reduction in errors, and improved data accuracy. These accomplishments demonstrate my expertise in business improvement, project management, technical writing, and collaboration with stakeholders to achieve organizational goals.

Chorley, England, United Kingdom

As a dedicated team leader, I supervised a team of 8-16 Jeopardy Management coordinators and provided daily guidance and support. In this role, I worked diligently to coordinate resources to ensure a high level of service delivery and compliance with Service Level Agreements (SLAs). My commitment to maintaining a high-performing team was demonstrated through my rigorous candidate screening and interviewing process, as well as my detailed role descriptions.I compiled and presented detailed reports on Director Service Office (DSO) and Non-Fluid issues to senior management and customers, ensuring transparency and accountability in our operations. As part of my commitment to quality, I conducted regular quality audits and provided constructive feedback to maintain high standards and drive continuous improvement.In addition to overseeing day-to-day operations, I led team meetings and implemented new procedures to optimize efficiency and productivity. My effective communication skills enabled me to successfully resolve Director-level complaints and escalate issues as needed, demonstrating my commitment to ensuring customer satisfaction and promoting positive working relationships.