Production Support Analyst for Express Scripts pharmacy benefit management services.Provided 2nd level support for pharmacy dispensing problems. Reviewed and analyzedpharmacy dispensing problems in an Online and batch environment resolving incorrect benefits and pricing, pharmacy network problems and rates and fees problems. Reviewed program code for problems, ran SQLs to diagnose and correct DB2 table problems.

Maintenance & Enhancement of Insurance Policy entry systems - Programmer Analyst with extensive experience in all areas of the applications development cycle, working in an on-line, database and batch processing environment developed using Cobol, DB2 and IMS in Online and batch environments. Strong analytical, problem solving and leadership skills with in depth experience in the following areas: commercial insurance policy processing.

Maintenance & enhancement of Bureau & Regulatory Insurance systems.Updated,enhanced and maintained insurance Bureau Regulatory reporting and reinsurancesystems, developed using Cobol, CICS and Easytrieve in Online and batch environments.Possesses in-depth knowledge of insurance industry reporting especially as it pertainsto ISO and Bureau reporting and also experienced in dealing with other regulatoryagencies such as the National Council on (workers) Compensation Insurance (NCCI),Massachusetts Auto (CAR), Surety Association of America (SAA) and severalstate agencies. Primary Bureau IT reporting contact for client, responsible forinterfacing with various regulatory agencies.