• Flourished in initial position, growth and expertise being immediately apparent, and was quicklypromoted to IT Analyst II early in career.• Received Most Outstanding Employee award in 2020 for going above and beyond work dutiesand seeing success well outside expected areas. Exemplary performance record.• Manage complex database software regularly to ensure access to all necessary information isavailable at all times and to further provide stability and usability formatting updates.• Trusted with access and setup for administrative users (AD, Google Admin, eMAR, Docuware,Rightfax), while also serving as the orientation instructor for new hires and employee training,using creative and impactful methods to see fast growth in trainees.• Successfully managed tasks at all the help-desk tiers, assisting with employee and guest issuesand seeing to a smooth recovery from any problems that arise.• Took initiative to do rounds to ensure daily set up of hardware went smoothly for all involved.• Managed installed software and oversaw the imaging when new software was needed.• Directly oversaw software implementation on both the front-end and back-end, ensuring nocomplications would arise through employee use or interaction inconsistencies.• Excelled at physical server installations with complex hardware, as well as virtual server set upwith complex programs. Successfully navigated complexities to create smooth user experience.• On-Call 24/7 and trusted to always respond to issues and requests accurately and in a timelymanner.