●Manage food & beverage, food services, inbound, outbound, replenishment, inventory accuracy, presentation, promotional signing and pricing processes for all general merchandise areas of store reaching 50+ million dollars in sales over a fiscal year●Create a guest-obsessed culture that prioritizes the guest experience and delivers store sales goals●Oversee the development of 7 direct reports that help drive the functionality of all business unit statues in the store through one on one check-ins, business walks, mid-year and annual performance reviews, and developmental conversations●Captain overall green pricing standards and validation across 7 stores in the Miami-Dade district●Assess all General Merchandise and Food & Beverage backroom and sales floor areas, ensuring all health standards are met●Review operational reporting that showcases any gaps then develop a plan to resolve●Drive fulfillment sales by leading the Fulfillment team to fulfill each order accurately and efficiently to deliver on guest experience and store operational metrics

● Oversaw payroll and store ad to ad comps ● Drove team engagement through volunteer, team building and recognition events as well as a wellness culture● Increased team engagement and productivity by coaching and partnering with head department lead● Enhanced company's human resources department by analyzing legal liabilities in areas of compliance, payroll, scheduling, attendance, and training for green operational metrics

●Lead the front of store team team, including cashiers and Guest Service members, to deliver an amazing guest experience through their welcoming attitude and exceptional knowledge of ad sales and promotions. ●Developed team members for personal and professional growth by cross-training and helping them find an area that compliments them●Directly drove positive key metrics in the front end resulting in guest surveys, key loyalty drivers and efficiency report

• Maintain and provide support to the largest student-led programming board on campus comprised of 7 umbrella committees• Develop leadership competency surveys for organization’s committee chairs, in order to promote student leadership growth and engagement• Actively contribute and participate in over 200 campus events

• Responsible for providing students, parents, and others with detailed descriptions on student organizations, how to get involved, and navigate our online information portals• Serve as a liaison between students, administrative assistants, directors, departments and vendors• Engage in greeting guests, answering telephones, setting appointments, and organizing files

• Supervised multiple departments within store with sales of up to 113 million dollars annually• Reported to the Store Team Leader and assisted with the daily operations of the store• Responsible for overseeing and engaging up to 500 team members• Participated in new employee interviews and the hiring process• Analyzed finances of supervised departments to make business decision directly affecting store’s sales performance• Maintained an adaptable and resilient mindset throughout guest and team member problem-solving and conflict resolution

• Monitored a $38,000 yearly budget• Engaged with the student body by completing various campus initiatives such as gender-inclusive housing, nap pods, and a revitalization of the medical amnesty program• Advise the Policy & Finance Committee of the Legislative branch on campus co-sponsorships• Oversaw the Trial Initiatives & Programs Appropriations Committee and help with making decisions regarding students seeking funding for their own campus-wide initiatives• Developed and maintained a working relationship with the University’s professional staff

• Created and tracked purchase orders, eChecks, business reimbursement forms, change order requests using the budgeting software’s DMAS and ARIBA• Micromanaged databases tracking all financial activity for 10 departmental accounts• Prepared financial reports to be used as insight for school's insight and future planning goals