Robert Renken

Robert Renken Email and Phone Number

Digital Strategist @ Pernice Comunicazione
Plano, TX, US
Robert Renken's Location
Plano, Texas, United States, United States
Robert Renken's Contact Details

Robert Renken work email

Robert Renken personal email

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About Robert Renken

Driven by a deep-rooted passion for the Home Services and Home Improvement industry, I bring a wealth of experience as a top-performing Sales Representative and Manager. My expertise spans closing sales in various niches, including Pest Control (Mosquito Treatment and Termite Sales), Lawncare, Moving Services, Maid Services, Water Filtration, Solar, and appointment setting for Restoration Services, Home Renovations, Roofing (gutters, windows, and siding), Bio-Hazard Clean-up, Fencing Installation and Repair, Exterior and Interior residential and commercial Painting, Floor and Upholstery Cleaning, Social Media and Digital Marketing Services for small businesses, and Merchant Processing Systems.I am employed remotely at Pronexis, where I adeptly manage calls for 10 different brands in the Home Services industry simultaneously.Notable achievements include being awarded the #1 Best Sales Representative for the DFW area at Rainsoft and ranking #4 nationwide in 2018. In 2019, I was honored as the #1 top Rep for Culligan Dallas, underscoring my consistent ability to drive results and exceed targets.Beyond sales, I have played a pivotal role in installing and managing water treatment systems, including RainSoft, Culligan, Kinetico, Westinghouse, Clack, and Puronics, demonstrating technical and managerial expertise. My entrepreneurial spirit led me to co-found, design, and manage a successful Water Treatment Dealership. In this role, I leveraged a diverse skill set to create and manage all aspects of the business, including branding (web design, logo creation, marketing ads, funnels), process design and implementation, script and pitch development, rebuttal creation for both inside and outside sales, training program design and execution, hiring and recruiting, and overall management of all operational functions. This included overseeing installations, inventory, administrative tasks, and leading and coaching the entire team.Additionally, my skill set extends into the creative and technical realms, with proficiency in Artificial Intelligence, Photography, Videography, Web Design, and advanced software tools such as SalesForce, Twilio, Five9, Zoho, HubSpot, Zendesk, Spitfire, Bitrix24, Dialpad, Office@Hand, Slack, Ring.io, RingCentral, Sales Rabbit, UBER (as a Greenlight Specialist and UBER Expert Launching new cities in Mexico), Microsoft, Google, and Adobe Creative Cloud products. My adaptability and quick learning abilities allow me to efficiently master new tools and technologies. I am also experienced in the design and customization of top CRM tools.

Robert Renken's Current Company Details
Pernice Comunicazione

Pernice Comunicazione

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Digital Strategist
Plano, TX, US
Website:
pernice.com
Employees:
40
Robert Renken Work Experience Details
  • Pernice Comunicazione
    Digital Strategist
    Pernice Comunicazione
    Plano, Tx, Us
  • Pronexis
    Inside Sales Representative
    Pronexis Mar 2023 - Present
    United States
    -Utilized advanced CRM and Dialer tools to optimize sales processes and enhance efficiency with Dialpad and Twilio. -Conducted regular coaching sessions to improve sales techniques and product knowledge. -Handled various brands and various industries; Pest Control Services with ProDefense and Mosquito Authority, painting services with Five Star Painting and PainterBros, Biohazard Services with Bio-One, Maintenance Services with Mr. Handyman and Mr. Electric and maid services with Home Clean Heroes and Molly Maid, Moving Services with Pink Zebra Moving and 1-800 Packouts, Fencing with Stand Strong Fencing, Roofing with Mighty Dog Roofing, Restoration services with Rainbow Restoration, and Floor and Upholstery Services with VODA Cleaning Services.-Managed continuous inbound and outbound customer calls, addressing billing issues, product problems, service questions, and appointment scheduling.-Maintained a high level of professionalism and established positive rapport with clients during each interaction.-Updated customer information in the CRM system, ensuring accurate records and efficient follow-up.-Collaborated with the management team to stay current on product knowledge and company policy changes.-Identified and escalated priority issues as needed, resolving scheduling conflicts and rescheduling appointments efficiently.-Handled inbound calls from various lead generation channels and initiated outbound calls for digital advertising sales leads.-Served as the initial point of contact for potential customers via phone and email, confirming information and scheduling in-home sales consultations.-Documented and updated customer interactions in the CRM system, overcoming objections to secure consultations.-De-escalated calls and provided solutions to ensure customer satisfaction and exceed service expectations.-Promoted teamwork through consistency, reliability, and group cohesiveness while adhering to schedules and maintaining high service quality.
  • Vroom
    Remote Car Sales Specialist
    Vroom Jun 2022 - Mar 2023
    United States
    -Worked remotely using Okta through Virtual computing on Demonstrator with a Linux-based system. -Managed incoming and outbound calls through Five9 and Salesforce. -Filed and sent Credit Applications through RouteOne to lenders and negotiated deposits and up-selling products to close deals daily-Called out to and working with leads, converting prospective shoppers into customers-Conducted discovery calls with shoppers to identify their needs and provide suitable options-Collaborated with our network of lenders and in-house financing to qualify shoppers for financing-Matched customers with vehicles that met their needs and available financing options-Collected deposits and customer documentation required to complete the sale-Collaborated with customer success teams and logistics to ensure successful completion of the sale-Understood the various documentation federal, state, and local laws required for automobile sales-Kept abreast of new products, features, accessories, and their benefit to customers
  • Dental Departures
    Regional Sales Manager
    Dental Departures Jan 2021 - Jun 2022
    Mexico
    -Managed a portfolio of border towns and cities, planning and executing business trips to increase partnerships. -Implemented a better reporting process, including training videos and walkthroughs, resulting in improved department efficiency. -Achieved top performance globally and consistently exceeded sales targets.-Converted phone calls, chats, and emails into dental and medical bookings for clinics across Mexico, ----Costa Rica, Panama, Colombia, Thailand, Indonesia, Vietnam, and the Philippines.-Coordinated appointment bookings between dental providers and patients in English, Thai, and other local languages.-Recommended promotions to patients to help them save money on medical or dental treatments.-Followed a structured script provided to Inside Sales Representatives to ensure consistency in communication.-Tracked and monitored sales funnels, conversions, and projections daily to assess performance and make data-driven decisions.-Identified and resolved systemic issues proactively to prevent future customer concerns and improve service quality.-Responded swiftly and courteously to customer inquiries and complaints, ensuring a positive experience.-Upgraded patients by recommending higher-value treatments based on their needs and preferences.-Captured and recorded customer information, including contact details, healthcare destination preferences, and desired procedures for future follow-up.-Adjusted sales presentations based on success rates and performance metrics to enhance effectiveness.-Coordinated with Sales Managers and the Marketing Department to align strategies and optimize booking processes.-Documented details of inquiries, comments, and complaints for continuous improvement and reporting.
  • Texas Water Resources
    Sales Team Manager
    Texas Water Resources Aug 2019 - Jan 2021
    San Antonio, Texas, United States
    -Partnered with Abiel Olvera to grow and structure his company, contributing to significant business expansion.-Designed and developed web pages, sales scripts, product demos, and marketing tactics, enhancing brand visibility and customer engagement.-Created and implemented Telemarketing software and CRM systems to streamline operations and enhance sales tracking and lead management.-Sold and installed systems directly, providing hands-on training to installers to uphold high service standards.-Led the recruitment, hiring, and training of sales representatives, building a highly skilled and motivated sales team.-Ensured profitability by meeting revenue budgets and achieving key sales performance metrics.-Developed, implemented, and monitored growth initiatives within the sales department to drive expansion and success.-Coached team members in the field to improve sales skills and optimize territory management.-Monitored and supported team activities, including demonstrations and lead generation, to boost performance.
  • Culligan International
    Sales Representative
    Culligan International Jan 2019 - Aug 2019
    Dallas-Fort Worth Metroplex
    -Handled 3 daily in-home sales appointments that averaged a 2-hour long presentation and consistently exceeded monthly sales targets as the Top Sales Closer in DFW with a 70-80% closing rate. -Demonstrated exceptional negotiation and up-selling skills, resulting in a 40% increase in revenue. -Utilized CRM tools to manage customer interactions, ensuring a high level of customer satisfaction and retention. -Collaborated with team members to share successful sales strategies and best practices.-Helped customers with financing options and applying for home improvement loans.
  • Ecosmart Water Technologies
    Business Partner
    Ecosmart Water Technologies May 2018 - Dec 2018
    Houston, Texas, United States
    -Co-partnered in a Water Filtration dealership specializing in whole-home filtration and Alkaline RO systems, driving business growth through innovative strategies.-Oversaw the hiring and training of installers, water technicians, and telemarketers, ensuring a skilled workforce and high-quality service delivery.-Designed and executed a comprehensive marketing strategy, including flyering, running product demos, and direct sales, leading to consistent revenue generation.-Installed filtration systems and conducted live demonstrations, showcasing product effectiveness and boosting customer trust and satisfaction.-Maintained a hands-on approach in all aspects of the business, from operations to sales, ensuring seamless execution and customer satisfaction. -Designed the website, branding and marketing funnels.-Hired Trained and Manged the Outside Sales Reps.
  • Rainsoft – A Division Of Aquion, Inc.
    Sales Representative
    Rainsoft – A Division Of Aquion, Inc. Dec 2017 - Apr 2018
    Dallas-Fort Worth Metroplex
    -Successfully sold water softeners and reverse osmosis systems to residential customers in the Dallas-Fort Worth area, consistently meeting and exceeding sales targets.-Achieved the #1 Sales Representative position for the DFW area in the second month at Rainsoft by closing back-to-back deals in the first four demos.-Ranked #4 nationwide for sales performance, demonstrating exceptional product knowledge and sales acumen.-Conducted in-home presentations and product demonstrations, effectively communicating the benefits of water filtration systems to potential customers.-Provided personalized customer service, tailoring solutions to meet the specific needs of each household, resulting in high customer satisfaction and repeat business.-Developed and maintained strong client relationships, contributing to a high rate of referrals and long-term customer loyalty.
  • Crystal Clear Concepts
    Project Delivery Manager And Lead Installer
    Crystal Clear Concepts Aug 2017 - Dec 2017
    Dallas-Fort Worth Metroplex
    -Designed, created, and implemented a Scouting pre-installation planning process for the delivery of water filtration systems at Crystal Clear Concepts, aimed at reducing buyer's remorse and cancellations while enhancing installer efficiency.-Achieved rapid career advancement by becoming a Lead Installer on the third day in the industry and advancing to Service Technician within one month of joining the company.-Installed 1-2 water filtration systems daily, six days a week, demonstrating high efficiency and consistency in delivering quality service.-Contributed to operational improvements by streamlining pre-installation processes, leading to enhanced customer satisfaction and reduced service disruptions.
  • Uber
    Uber Expert
    Uber Jul 2016 - Nov 2016
    Mexico
    -Assisted drivers with the onboarding process, ensuring a smooth start and understanding of Uber's systems.-Provided technical support for the Uber app, troubleshooting issues and resolving technical problems for driver-partners.-Addressed and resolved driver-partner questions and issues, enhancing their overall experience with Uber.-Educated drivers on Uber’s policies and procedures, ensuring compliance and understanding.-Collected and reported feedback from drivers to help improve services and address concerns.-Maintained a clean and organized Greenlight Hub to ensure a professional and welcoming environment.-Informed drivers about new app features and updates, facilitating effective use of the platform.-Helped drivers navigate the gig economy, offering guidance and support for their success.-Delivered exceptional customer service, fostering positive interactions and driver satisfaction.-Collaborated with the Uber team to enhance services and address operational challenges.-Handled administrative tasks efficiently, supporting overall hub operations.-Assisted with driver training sessions to ensure comprehensive understanding and effective performance.-Ensured compliance with local regulations, maintaining adherence to legal requirements.-Managed driver documentation and records, ensuring accuracy and accessibility.-Supported drivers in understanding their earnings, providing clarity and assistance as needed.-Facilitated communication between drivers and Uber, resolving issues and addressing inquiries.-Promoted a positive and inclusive environment within the Greenlight Hub, fostering a supportive community.-Assisted with marketing and promotional activities to attract and engage new drivers.-Provided feedback to Uber to improve the driver experience and operational efficiency.
  • All My Sons Moving & Storage
    Sales Manager
    All My Sons Moving & Storage Jan 2016 - Jul 2016
    Houston, Texas
  • 4K Studios Saltillo
    Independent Business Owner
    4K Studios Saltillo Jun 2014 - Dec 2015
    Saltillo, Coahuila De Zaragoza, Mexico
  • Universidad Del Valle De México
    English Teacher
    Universidad Del Valle De México Jan 2013 - Jun 2014
    Saltillo, Coahuila De Zaragoza, Mexico
  • Berlitz México
    English Teacher
    Berlitz México Sep 2012 - Jun 2014
    Saltillo, Coahuila De Zaragoza, Mexico
  • Iso Covers Limited
    Sales Manager
    Iso Covers Limited May 2011 - Sep 2012
    Lewisville, Texas
  • Senior Advisors Group Inc
    Telemarketing Executive
    Senior Advisors Group Inc May 2010 - May 2011
    Dallas, Texas
  • Transtech Merchant Group
    Telemarketing Specialist
    Transtech Merchant Group May 2009 - May 2010
    Carrollton, Texas
  • Countrywide Home Loan Inc
    Telemarketer
    Countrywide Home Loan Inc May 2008 - May 2009
    Plano, Texas

Robert Renken Skills

Sales Management Sales Operations Sales Process Sales Presentations Sales And Marketing Telemarketing Customer Service Customer Relationship Management Microsoft Excel Microsoft Office Microsoft Word Microsoft Outlook Gmail Zendesk Facebook Marketing Qminder Web Design Adobe Creative Suite Customer Service Management Business Strategy Team Building Cross Functional Team Building Language Teaching Business To Business B2c Account Management

Robert Renken Education Details

Frequently Asked Questions about Robert Renken

What company does Robert Renken work for?

Robert Renken works for Pernice Comunicazione

What is Robert Renken's role at the current company?

Robert Renken's current role is Digital Strategist.

What is Robert Renken's email address?

Robert Renken's email address is ro****@****res.com

What schools did Robert Renken attend?

Robert Renken attended University Of North Texas, Lewisville High School.

What skills is Robert Renken known for?

Robert Renken has skills like Sales Management, Sales Operations, Sales Process, Sales Presentations, Sales And Marketing, Telemarketing, Customer Service, Customer Relationship Management, Microsoft Excel, Microsoft Office, Microsoft Word, Microsoft Outlook.

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