Robert Rexroat Email & Phone Number

El Dorado Hills, Ca, Us

Remote

Identified and engaged new server owners in the virtual shared server environment aka ‘AppHost’. Chaired a weekly recurring meeting with upwards of 150 new servers and 50 owners per week, Delivered a presentation on patching and currency for server software deployment strategy, policies and documentation. Served as SPOC for the new server owners until they are assigned a primary release coordinator.

Sacramento - Remote

• Roadmap Execution – An global initiative to onboard all non-centralized support for software installations to Global Release and Deployment Operations (GRDO). Responsibilities include engaging support team management. Taking lead on discussions, review of an existing process, negotiating service deliverables and SLA/OLA with new clients, navigating exceptions and developing an exception process unique to the client. Delivering a customer-driven Software Deployment solution that is mutually beneficial • Endpoint Remediation – Developed the process to identify, analyze, categorize and remediate the devices found to have Software Deployment issues. Eventually, leading to a streamlined process that is supported by special members from the Software Deployment teams and in severe cases Desktop Support and Server Support Team managers. • Staffing Model – Developed a Management Application that tied commonly executed activities and tasks to the volume of work being performed; Requests (Change control requests) and Tasks (Number of schedule deployments). The system was used to calculate the Staffing Level and Compare against the Actual Staffing Level. Also used determine when and where resources could be realigned where forecasted workload spikes and reduction in volume could be anticipated via historical data

Concord, Ca

• Mergers and Acquisitions - Understands the needs of customers and can identify the needs of new customers. Provided a remote testing environment for mergers involving application and platform migration with several fortune 500 financial institutions including Nations Bank, Fleet Bank of Boston, Montgomery Securities, US Trust, and Charles Schwab. Lead the effort to migrate applications and platforms, conducted software deployment certification, provided remote UAT environment for Functionality testing. Lead Representative for CDI in the following projects: Band XP, BAND CD Maintenance, BAND 7 platform migrations.

Sacramento, California Area

Key member on several high visibility, multi-generational initiatives, and projects. designed, configured, operate and maintenance of systems including servers, workstations, operating system, database, Server hardware configurations and software, Service Performance Management, Process development and re-engineering, business analysis, Strategic Solutions, Tactical solutions, Planning Engagements, Communications using a Project Management Institute Best practices and methodology, ARIS, Visio, MS-Word, MS-Excel, MS-PowerPoint, MS-Access, MS-SQL, Hadoop, SharePoint, Six Sigma, DMAIC, PMP. Listed below are some of the highlights: • HSMP - Holistic Server Maintenance Project – Part of the team that delivered a Sustainable Server Platform Currency and Maintenance Program for a globally distributed server environment. Identifying Servers that were in scope, assessed current Platform, Engaged the Appropriate contacts (Application Owners, Server Support teams, Middleware and DB contact) To communicate issues and engagement for remediation activities for the enterprise server population of +300K servers globally • Engagement Manager – Responsibilities include Project - Initiative support form a Software Deployment perspective or internal Project Management activities for delivering new products, Service s and solutions for internal and external clients. identifying Project deliverables Identifying and engaging the appropriate teams and partnering to deliver a new Product or Service or provide onboarding of an existing service or product • License Application – Designed the Process to Identify Licensed applications installed on Devices and worked with Product managers to design an exception process verification, handling and approvals of Licensed Software Deployment requests

Sacramento, California Area

Served on the Bank’s Centralized Software Deployment team for Tier1 and Tier2 Client Workstation and Servers. The team consists of 7 associates from remote locations. The scope of work included Software Distribution, Emergency Anti-Virus updates, Network File Transfers in the corporate environment using several industry standard software deployment tools such as CA-Unicenter, Tivoli, TEM and BladeLogic. The team also played a crucial role in Asset Management, Software Development Life Cycle (SDLC) and Software Licensing tracking and verification. Some of the responsibilities are listed below • Associate Performance and Development - Responsible for direction and guidance for deployment planning and operations. Managed and tracked the performance (the ‘How’ and ‘What’) using industry standards for personnel rating ‘Exceeds’, Meets and ‘Does Not Meet’ and development of associates. Ensures completion of compliance training for team members. Assesses, motivates, coaches and mentors team associates to push past personal obstacles and expand from their current roles. Responsible for ranking team members with other teams by associates behavior and performance on a regular basis. Makes recommendations to managers during financial business decision making process sessions. • Talent Planning – Performed resource analysis, using data available/submitted by employee to match with upcoming opportunities or creating unique opportunities for skills identified.• Continuous Service Improvement - Continually improves on current process to deliver better quality of service Enforced the periodic validation of updated documentation. to keep all documentation current. Trained associate to manage the Documentation updates. • Escalation Manager - Software Deployment Management support for any issue that arise during normal operations and on-call after hrs. Perform UNIX application/web updates and trained other members of the team to perform this task as well.

Remote - Sacramento/El Dorado Hills

Data Scientist/Business Analyst on Patching and Currency Team for all servers and workstations globally. The scope of work includes over 75 supported server platform versions, 3 geographical regions, 6 Chief Technology Officers (CTOs) and +232K servers and +344K workstations. Provides various levels of detailed reporting from executive to operational levels using Excel, Word, PowerPoint, MS-Access, MS-SQL, Toad, Tableau, Platfora and Arcadia. Reports are developed to be self-serve dynamic reports with automated data updates. While adhering to Data Mining Life Cycle industry standards and Cross-Industry Standard Process for Data Mining (CRISP-DM).

Antioch, Ca

• Founded Rexis Technologies, LLC, a privately owned high-tech consulting firm with clients based in Contra Costa County. Clients for Rexis Technologies are located in Northern California. Rexis Technologies focuses on providing Consulting and Staffing solutions for Large and Mid-sized corporations in the City, State of California, Financial and Health Care Industries.• Responsible for screening and interviewing candidates for technical positions for the department. Also responsible for training new employees on departmental policies and procedures.

Concord, Ca

Completed a 3-month assignment on Bank of America’s Application Integration Services team, requiring in-depth working knowledge of multiple complex software packages, hardware platforms and desktops, networks and systems architectures• Provided Software Quality Assurance Testing for mainstream, financial and internally developed applications for corporate-wide migration to Windows 2000, Additional testing was conducted on several variations of Windows NT 4.0 and 9X.

Roseville, Ca

Served as the Build Coordinator for NEC Solutions in Roseville, CA, assigned the following duties: manage defects using Rational ClearQuest, deliver engineered code into source control Rational Clearcase. Built applications using Delphi 3.0, 4.0, 5.0, Microsoft C+ + 6.0 and InstallShield 6.0, scheduled and deployed changes to the Quality Assurance testing environment, scheduled and deployed changes to the Production environment, updates to documentation and website.• Primarily responsible for the coordination, scheduling deployment of all changes to the Production, QA and Development environments. Approximately 150 severs, 16 Major Projects supported. Approximately 2-3 major releases are deployed weekly.• System Administrator for the QA testing environment comprised of approx 35 WinNT 4.0 Servers. Responsible for the maintenance and reliability of the environment• Rational Suite Administrator and user trained in development, administration and troubleshooting of the Rational testing suite which includes the following key components, Rational ClearCase, Rose, SoDA, ClearQuest and Robot. Supporting over 58 developers and Engineers on site• TibCo Hawk Monitoring Administrator responsible for installing and maintaining the Hawk console and client agents. The system monitors over 110 Production and Development servers and setting rule bases for monitoring by the helpdesk.

Concord, Ca

• Developed an Applications Testing Website for internal use. The website was designed as a systematic approach to migrating applications from any platform for Windows NT or 2000. Additional contents of the website included detailed information about all aspects of the application migration lifecycle including; instructions on what the minimum requirements for testing are, how to test applications, what tools to use, how to build test workstations and how to submit the requirements for application packaging and deployment.• Responsible for identifying, reporting and tracking application/OS defects using various Rational and Mercury Interactive testing utilities. Participated in weekly conferences held to discuss the open defects and assign responsible parties.

Concord, Ca

Performed several key roles as a member of Bank of America’s Quality Assurance/ Testing Integration Department. Primarily focused on all aspects of the application testing process. Assisted in the development and implementation of the Software Application & Operating System Testing Process for a corporate-wide migration to Windows 2000. Additional duties included network/server administration, server maintenance and troubleshooting support.• Served as Software Tester for all core applications on the Windows 2000 platform. Testing these applications also included Windows 2000 Compliance Validation, Performance and Functionality using standardized testing techniques such as capacity analysis, performance analysis, data modeling, tuning, load and stress testing/analysis and failure analysis of various software applications. This duty also required frequent interaction with the application manufacturer or VAR for guidance in the development of testing plans or for seeking resolution for defects discovered during testing.• Quality Assurance Tester for Windows 2000 Professional workstation builds/releases and enterprise licensed applications for Bank of America. Testing included but was not limited to; design and execution of testing plans; testing the Windows 2000 Network, CD and VAR build process; Windows 2000 Professional OS testing on various standard and non-standard hardware; enterprise standard application testing; interoperability and regression testing of application updates on all previously released versions of the Windows 2000 build, and software deployment.• Provided daily support for the Windows NT/2000 testing environments, these 3 environments were created as mockups of the “production” and “production +1” environments for Windows 2000 as well as the Pre-Production (or Production+1) environment for Windows NT. Attended weekly forums to discuss changes in the environments and impact to testing and development teams.

Concord, Ca

Played a major role in the planning, development and implementation of Windows NT Workstation / Server 4.0 and Windows95, Tivoli TME-10 3.6 and Enterprise-Q. Primary duties included Software Quality Assurance Testing, Windows NT 4.0, Tivoli and UNIX Administration. Collateral duties included Software Distribution, Inventory, Monitoring and System Administration.• Served as Technical Lead on a team of 10 that were responsible for centralized software distribution using Computer Associates Unicenter–Software Delivery. Administrator for 60 Software delivery servers that send over 700 certified applications to over 60,000 WinNT 4.0 and Win95 end-users at various locations worldwide.• Developed and implemented a Certification-QA lab environment for testing various hardware and software products. Responsible for the development and publishing of test plans and scripts as well as internal documentation and statistical reports to ensure reliability in the software delivery process. Performed software QA using jointly agreed-upon standards between development teams as guidelines for all applications deployed at the corporate level. • Served as technical lead and advisor for planning and implementation of Tivoli TME-10 version 3.6 on various platforms NT 4.0 and AIX. Tivoli Administrator - responsible for setting up user accounts and ensuring proper access to Policy Regions and Profile Managers. • Acted as a central point of escalation to raise mission-critical issues, providing solutions and providing awareness on a daily basis to executive level management. Directly responsible for evaluating overall processing performance of the Change Distribution and Implementation Department Developed a highly visible weekly and monthly statistical report of all software delivery transactions, downtime status, capacity, workstation and server count by location. Reports were prepared and sent to over 100 Technology Executives throughout the entire bank.

Folsom And San Francisco, Ca

Served as Technical Support Lead for the Network Development and Stabilization Project (NDSP) at Blue Shield of California. Included Windows NT 4.0 migration, software testing, evaluation and network administration, implementation and development of 32-bit applications for Windows 95, Windows NT 4.0 Workstation clients and Windows NT 4.0 Servers while continuing to support 16-bit applications on Windows for Workgroup 3.11 clients. • Implemented a Hardware/Software Quality Control Lab for certifying and testing software applications and hardware for corporate-wide use. Developed a SQL database used for testing documents; plans, scripts, results and created custom queries for reporting/tracking purposes. Developed test plans/scripts in addition to standardized software development procedures and software QA procedures. • Responsible for implementing and supporting the Windows NT 4.0 rollout for over 3,500 users.• Performed software QA for all applications and upgrades for corporate-wide use. Performed functional evaluations of all new hardware and software being considered for corporate integration and standardization.• Served as a beta tester for various System Administration, Deployment, and software testing utilities including the full line up of Rational Products with a heavy interest in the Rational Testing Suite. Provided technical assistance to manufacturer's engineering staff providing feedback for customizing of software applications in order to meet end-users needs.• Network Administrator for Windows NT 3.51 & 4.0 servers in the Model Office environment, utilizing various administration tools.

San Francisco Bay Area And San Jose, Ca

Played a key role on a 4-man team of Field Engineers involving Project Management, onsite hardware and software support and provided package based solutions/support for fortune 500 companies in the Bay Area, East Bay Area, and San Jose Region.• Managed an on-site rollout and maintenance project of over 3,000 users Desktops and Laptops for Montgomery Securities/Nations Bank. Performed functionality testing of all applications and application changes installed on Windows NT 4.0 desktops. Achieved an outstanding reputation for providing excellent customer satisfaction in a stressful environment.• Successfully upgraded from 13 Windows NT 3.51 Servers to 15 Windows NT 4.0 Servers at John Hancock Mutual Life Insurance Company. Also, migrated client workstations and user data from Windows 3.11 to Windows 95 on a Novell Netware network.• Successfully implemented Windows NT 4.0 Server and Exchange Server 4.0 and related hardware for five of the six VA Hospital sites in northern California and Nevada. Served as the Project Lead for the remaining VA Hospitals for a nationwide e-mail implementation.• Coordinated the implementation of Windows 95 clients and Windows NT 4.0 Servers for the U.S. Postal Service at 7 office sites around the San Francisco Bay Area.• The following skill-sets and applications were used during the performance of the duties mentioned above; Windows NT 3.51/4.0 administration, Test environment development and support, Quality Assurance testing techniques and methodology; test plan writing and execution, scheduling, status reporting, process documentation, Project Management, customer support, implementation, training, leadership, MS Office 95 suite, Visio 4.0, Unix DEC, AIX and Solaris, VAX/VMS, NT Clustering, Exchange Server 4.0, Compaq Insight manager, Rumba

Uss Abraham Lincoln (Cvn-72)

Managed 4 Service Centers & 16 technicians responsible for the maintenance of various data processing systems including OS and applications, Local Area Networks (LAN), digital electronic and office equipment on a combat operations type of environment. • Scheduled, planned and corrective maintenance, quality assurance testing, functional testing, hardware installations, field modifications, diagnostics and repairs on various computer systems and electronic data processing systems including UNIX mini, micro, mainframe computers, Intel-based PCs and Servers, data storage devices, printers, plotters, display equipment, and various I/O devices and office equipment, oversee testing, backup, recovery and restoration processes and procedures• Reviewed and reorganized operational procedures including Trouble call processing, testing, QA, backups/ restores and procurement and for all Service Centers resulting in professional and efficient trouble call response and end-user support.• Implemented changes to provide immediate availability of maintenance parts, increasing client productivity and decreasing equipment downtime.• Software programming, installation, configuration, upgrades, and troubleshooting.• Spare part research, procurement, asset tracking, and inventory control.• Completed qualifications and was appointed Quality Control Inspector for the US Navy.

Mare Island, Ca; Alameda, Ca; Uss Abraham Lincoln (Cvn-72)

Graduated from the US Navy Data Systems Technical Training School. Performed preventive and corrective maintenance on IBM compatible Personal Computers, Mini and Mainframe computer systems, and data peripherals. Troubleshot and repaired power supplies, amplifiers, circuit cards, signal data converters, syncro/servo motors, headsets, handsets, and microphones and test equipment in accordance with proper safety procedures and technical documentation.• Lead Technician for and resident expert of mission critical computer systems terminal and communication systems and trained 12 junior technicians on safe troubleshooting and repair procedures.• Completed Data Systems Technical “A” and “C” Schools head of class rankings in both. • Drill Instructor for Mare Island Combat Technical Schools Command Drill Team. Leading and instructing candidates and the “9-man” company to 2 triple crown victories overall competing drill teams on the west coast.