Manage a team of professionals with responsibilities over the end user computing organization. This team consists of four areas of expertise: End User Devices, Software Delivery, Telecom Expense Management and Security Technology Foundation.End User Devices is responsible for the laptop/desktop fleet globally. The team also provides guidance and recommendations for new technologies.Software Delivery is responsible for software packaging and deployment of mandatory, core, business, and enterprise applications globally on a monthly deployment schedule.Telecom Expense Management moved under End User Computing in April 2019. We have a TEM provider for wireline and wireless services globally, and work with them to negotiate contracts, manage spend, and ultimately, reduce our enterprise communications spend year over year.Security Technology Foundation moved under End User Computing in August 2019. This team delivers and maintains critical infrastructure required to secure accounts, applications, and endpoints within LyondellBasell. This infrastructure includes Directory servers and services on premises and in the cloud, their policy configurations which enforce security on all workstations, servers and mobile devices, password escrow and rotation, antiviral management platforms, MFA/RSA services, and services for Domain Name, Certificate Authorities, and Distributed File access.ResponsibilitiesWindows Imaging & OSDMicrosoft Endpoint Manager •Configuration Manager •Intune •Desktop Analytics •AutopilotMicrosoft Defender for EndpointMicrosoft BitLockerFlexera AdminStudio & App PortalActive Directory/Azure ADMicrosoft Defender for IdentityThycotic Secret Server3rd/4th Level Support

Desktop Engineering was established in 2002 under my leadership. The team was given the initiative to eliminate costly one-off solutions throughout the company, and implement enterprise wide standards and processes to support a shared services model for both Windows and Macintosh systems. This was first accomplished by providing a stable and secure workstation computing environment, ensuring workstation standards across the company, automating software distributions of enterprise applications, and providing 3rd level support.Today, Desktop Engineering is responsible for 26,000+ domestic (North America) and 14,000+ international systems in 30+ countries across Asia, Europe and South America. Through standardization, we have been able to effectively and efficiently manage 40,000+ systems worldwide.Responsibilities• Windows and Macintosh Images• Hardware & Software Inventory• Patch Management• Packaging/Software Distribution• Remote Control• Threat Protection• Encryption• Roadmaps• Reporting• Budgets• Documentation• Performance Reviews• 3rd Level SupportIn 2011, I took on an additional role on the Enterprise Architecture Services team as a subject matter expert. This team was established to provide architecture services, technical leadership, and guidance at all stages of a project; from envisioning to implementation. We focus on building the “right” solutions; right time, right technology, right price, and right approach.Responsibilities• Design• Standards• Processes• Core Applications• Technology Innovations

Responsible for managing RR Donnelley's 3 corporate office buildings. Supporting the day-to-day Information Technology needs of 1200+ corporate users, workstations and peripherals. Responsible for upgrading, maintaining and administering the Local Area Network at all 3 corporate locations.

Responsible for supervising a team of 15+ Information Technology Professional both staff and consultants. (PC Technicians, LAN Administrators, WAN Engineers and Help Desk.) Supporting the day-to-day Information Technology needs of 500+ corporate users and workstations. Responsible for upgrading, maintaining and administering the Local Area Network and Data Center. Participated in several special projects and assisted in solving time sensitive critical problems.

Responsible for providing RR Donnelley Enterprise Technical Support for Novell including NetWare 4.x, SAA, HostPrint and LAN Administration. Responsible for creating and maintaining RR Donnelley Novell standards. Responsible for providing updates and patches for both hardware and software.

Responsible for supporting day-to-day Information Technology needs of 200+ users, workstations and peripherals. Responsible for providing PC technical support for computer hardware and software. Responsible for procurement of all hardware and software for workstations, servers and the AS/400. Responsible for developing and maintaining local AS/400 applications.

Administered, maintained, updated and developed applications on the AS/400. Provided PC technical support.

Supervised and directed a team, which maintained all park and recreational facilities and equipment throughout the city.

Developed the ‘Dispatchers Radio System’ software to control communications within the railway transportation network.

Trained students in the art of flying to obtain their private, commercial and/or flight instructor certifications.

Developed software to assist students in becoming more acquainted with personal computers.