Robert Risley Email & Phone Number

Detachment Chief of Communication Security Division; Sole responsibility for day-to-day operation of Department of Defense Agency's Communication Security Division. Oversaw 47 personnel assigned to three remote offices across the United States. These offices consisted of communication security professionals, system administrators, computer systems/facility security, training, program management, quality assurance, and network operations. Supported 568 world-wide customers.Chief of Customer Support Help Desk. Managed performance reviews, award recognition, and training program. Represented units during program meetings. Ensured customer troubles calls were handled approprietly to resolution. Supervised network operation center. Performed Tier 1 troubleshooting and escalated trouble as appropriate.Superintendent (Manager) of multiple IT centric offices. Developed and distributed policy and procedures. Handled personnel issues and award recognition programs. Managed multiple projects and programs.Maintained cryptographic equipment, network telecommunication equipment (includes routers, switches, hubs, modems, fabricating copper and fiber cables), telephone and voicemail systems (Lucent, Harris, and Octel).Specialties: Cryptographic Equipment, Processing/Exploitation/Dissemination Ground Stations, COMSEC, Program Management, Leadership, Management

Listed skills include Security, Dod, Information Assurance, Security Clearance, and 33 others.