Robert (Rob) Jacobs Email & Phone Number

Wilmington, North Carolina Area

Myrtle Beach, South Carolina Area

• Initiated the sales process by engaging potential and former customers through company provided leads. Absorbed customer feelings regarding products and services by asking open ended questions. Overcame objections by highlighting benefits the customer will gain by selecting and believing in the company. Close sales by using varied techniques that were tailored to the specific environment.• Knowledge and mindfulness of technology and how it shapes the way we use it routinely on a daily basis. Achieved and exceeded sales goals through the ability to sell myself and by listening intently to customers concerns and past experiences. Built state-of-the-art customer relationships by painting a picture the customer can see through the use of vivid and vibrant language.

• Responsible for supervision of the reservation and golf packages sales associates throughout the sales and booking process. Interfaced with the front desk management staff to resolve any issues related to customer reservations in a timely manner. Enhanced the department’s customer satisfaction levels by implementing additional quality control and accuracy reviews for all reservations made by the sales associate staff. Validated sales associate commissions against corresponding customer bookings.• Communicated with third party on-line booking companies to ensure their booking systems properly reflected resort prices and availability.

Technology Sales Manager 2013-2015 • Proven ability to lead sales team to revenue gains. Trained in, and at times, was responsible for all facets of store operations, including filling in for general manager while on vacation, open/closed store, insure customer safety, manage alarm systems, money balancing and contacting proper channels regarding store maintenance/problems. Created a marketing strategy and plan to enhance customer traffic to increase revenue including engaging vendors to support customer contests. Worked with general manger on technology performance reviews of associates to identify areas of improvements. • Compared inventory levels and resolved any discrepancies. Consistently increased computer repair quota by up to 15% year over year while exceeding the overall technology department sales quota. Key individual in the hiring of new department employees as well as the training regime for new employees.Technology Sales Lead 2011-2013 • Success in sales was enhanced by my ability to listen to the customer and qualifying them to maximize their purchase. Coached technology associates on how to offer technology services and other products when engaging customers by leading by example as well as utilizing role-playing exercises. Aggressively tracked department sales categories and then established a roadmap for success to department associates. • Gained valuable knowledge in computer software, diagnosis and repair. Achieved certification as a Microsoft Advisor and was selected as the store representative for customer training for Windows 8 operating system launch. Technology Sales Associate 2010-2011• Obtained in depth understanding of the sales cycle process while remaining focused on elevating customer satisfaction. Products sold ranged from desktop/laptop computers, tablets, e-readers, networking equipment including Wi-Fi, printing supplies and computer accessories.

• Worked in parallel with management to resolve employee conflict resolution, problem solving, guest complaints, staffing, motivating, delegating, and calculating financial aspects of the business. • Was a certified trainer for newly hired employees and retraining of existing employees. This was accomplished through checks and balances, which I implemented to insure continued revenue growth and employee cohesiveness. Catered to guests wants and needs by utilizing exceptional customer service skills.