Robert (Rob) Usher Email & Phone Number

Morpeth, Gb

Newcastle Upon Tyne, England, United Kingdom

As a BI Developer, I'm dedicated to enhancing business intelligence and analytics solutions to empower data-driven decision-making. I thrive in collaborative, high-performance teams with a global reach, where we lead the charge in our field. My goal is to provide stakeholders with the insights and knowledge they need to achieve impactful outcomes.Day-to-day, I engage with stakeholders to understand business processes, translating them into technical specifications to design, develop, and deploy BI solutions. I also ensure project continuity by creating and updating technical documentation.

Newcastle Upon Tyne, England, United Kingdom

Provide excellent data and reporting solutions for the UKI Business.Reporting to the UKI Reporting manager, required to design, develop, and maintain BI solutions. Crafting and executing queries upon request for data.Primary focus is to gain the required skills and knowledge to design, develop, and deliver high quality products and/or systems and services.• Complete all required training and mentoring sessions• Ensure all development is completed to the required quality standards.• Look to increase both technical ability and become familiar with Microsoft applications e.g Power Bi, Power Automate• Create/maintain documentation for all deliverables to describe logic, coding/configuration, testing and changes where applicable.• Work with all business areas to understand differences that will help build or improve data models.• Understand and question current methods to begin discussion about what best practice is.• Assist with data quality checking.• Respond to stakeholder requests.Skills, know-how and experience:• Good numerical reasoning and logic ability with problem solving skills• Be an active and enthusiastic team player• Demonstrable desire for learning and self-progression• Good communication skills

Remote

- As a contact centre adviser, I provide tailored, succinct telephone advice to the general public.- Help service users to know and understand their social welfare rights and responsibilities.- Drawing on my knowledge of social welfare rights and responsibilities, including utilising a wide range of supporting information and resources.- Offer impartial advice by telephone.- Gather key information through the use of effective questioning techniques, as well as using my ability to learn and apply new and detailed information under pressure.- Record service users’ personal information quickly, accurately and in accordance with GDPR regulations.