Robert Roberts Email & Phone Number

Warwick, Ri

● Implement Gosu code changes to resolve PC & BC defects using Metlife’s defect management tool● Run deployment and build process for PC, BC, Quote & Buy and Account Management apps using Jenkins ● Support deployment with quick code fix and turn around if issue found during deployment smoke test● Resolved monitoring alerts and maestro abend incidents using BMC Remedy IT Service Management● Manage user’s roles and permission for PC & BC per business request or requirement changes● Create production support documents for PC & BC Integrations, Batch processes and Messaging queues

Central Falls, Rhode Island

● Created and maintain church website and Facebook page● Set up the office network, provide technical support and security measures● Troubleshoot and support office computers and network printers on call● Provide hardware/software support and routine maintenance● Perform system backup/recovery and disaster recovery plan

Taunton, Ma

● Responsible for expert-level Java development of General Dynamics Network Management Application● Resolve defects for logical map using YWorks for Java and General Dynamics geographic algorithm● Organize meetings to create High Level design and Detail design, and processes for new functionality● Build and deploy network management application using Linux, WINSCP, and Eclipse● Develop new UI functionality to hide and unhide nodes on the logical map of the Web application● Configure the behavior of the Tree Panel and Filter Panel Web app using EXT JS, Java, HTML and CSS

Pawtucket, Rhode Island

This was my side business where I provide computer repair service and networking service to Pawtucket, RI and nearby locations.● Troubleshoot and restore corrupted operating systems● Perform operating system clean installs and upgrades● Remove virus/spyware and install antivirus software● Set up home and office networks with security settings

Lincoln, Rhode Island

Guidewire - Billing Center Project:● Worked as part of Configuration team to develop new PCFs and update existing PCFs for Amica’s Guidewire Billing Center per business request in an Agile environment● Created and updated the delinquency process workflows for RI dioceses policies, regular policies, special Amica policies for Massachusetts insure and for expiring policies● Implemented collections workflow using delinquency processes for cancelled policies with a balance● Configured a late pay evaluation screen in Guidewire Billing Center linked to Amica's Accounting DB2 table● Developed a Guidewire batch process in Gosu to start a custom delinquency process for expired policies● Worked with offshore development teams to resolve requirements and issues during Agile scrum● Designed high level flow diagrams and technical documentation for configuration stories ● Performed code reviews using Crucible and provided pointers to developers to improve code quality● Trained and brought up to speed 4 new hires to configure and fix defects in Gosu and Java

Lincoln, Rhode Island

Ext Js - Billing Options Project:● Designed and developed an interactive and easy to use web based User Interface using the Ext JS framework and Java to provide effective management of policy billing information● Responsible for development of SOAP and REST based Enterprise Web Services that performs CRUD operations as part of an intermediate layer between the front end application and IBM DB2 database● Worked with Software Development Life Cycle in a fast paced Agile development team● Identified and resolved potential bugs in timely manner using Clear Quest as defect management system● Gathered inputs from business and accounting representatives to improve quality and overall performance of the application● Managed upgrades of the enterprise integration layer based on NACHA/PCI compliance for electronic payments made by customer ● Designed new screens for bank and credit card payments in compliance with NACHA/PCI● Worked with client server networking teams to manage deployments to different environments for QA and User Acceptance testing● Responsible for design and development of new functionality, defect management, unit and integration testing of maintenance releases of the application and enterprise Web Services● Performed code reviews and provided necessary pointers to team developers to improve code quality● Created and updated technical documentation for each component of Integration and configuration

Providence, Rhode Island Area

● Provided support for systems hardware, peripherals and software within data centers● Managed problems utilizing defined problem and change management policies and procedures● Monitored servers and mainframe library for systems availability and production scheduling● Performed backup recovery, documentation, and execution of the disaster recovery plan● Cataloged files and libraries, maintaining tapes, disks, floppies, CD's and assorting items

Smithfield, Rhode Island

● Documented problems, completed problem tickets and requested information● Maintained knowledge relating to current policies, procedures, and troubleshooting techniques ● Provided superior customer support by analyzing, diagnosing and resolving problems ● Analyzed and implemented solution for computer hardware and software issues● Executed a system recovery plan when total system shutdown or power loss

Franklin, Massachusetts

● Administrated network security levels with an EMC monitoring system● Updated virus consoles and deployed security patches via remote desktop● Troubleshot network connectivity to optimize security settings● Managed the quality group for 2009 for quality and opportunities for process improvement

Bacherlor Of Science, Information Technology, 3.81

Activities and Societies: Golden Key International Honour Society The Golden Key International Honour Society is an Atlanta, Georgia-based.

Associates Of Science, Computer Engineering Technology, 3.10

Relevant Courses: Introduction to C++, Introduction to Java, Computer Repair A+, Operating System and Mainframe, Desktop support I&II.