Robert Roberts Email & Phone Number

Warwick, RI

• Implement Gosu code changes to resolve PC & BC defects using Metlife’s defect management tool
• Run deployment and build process for PC, BC, Quote & Buy and Account Management apps using Jenkins
• Support deployment with quick code fix and turn around if issue found during deployment smoke test
• Resolved monitoring alerts and maestro abend incidents using BMC Remedy IT Service Management
• Manage user’s roles and permission for PC & BC per business request or requirement changes
• Create production support documents for PC & BC Integrations, Batch processes and Messaging queues

Central Falls, Rhode Island

• Created and maintain church website and Facebook page
• Set up the office network, provide technical support and security measures
• Troubleshoot and support office computers and network printers on call
• Provide hardware/software support and routine maintenance
• Perform system backup/recovery and disaster recovery plan

Taunton, MA

• Responsible for expert-level Java development of General Dynamics Network Management Application
• Resolve defects for logical map using YWorks for Java and General Dynamics geographic algorithm
• Organize meetings to create High Level design and Detail design, and processes for new functionality
• Build and deploy network management application using Linux, WINSCP, and Eclipse
• Develop new UI functionality to hide and unhide nodes on the logical map of the Web application
• Configure the behavior of the Tree Panel and Filter Panel Web app using EXT JS, Java, HTML and CSS

Pawtucket, Rhode Island

• This was my side business where I provide computer repair service and networking service to Pawtucket, RI and nearby locations.
• Troubleshoot and restore corrupted operating systems
• Perform operating system clean installs and upgrades
• Remove virus/spyware and install antivirus software
• Set up home and office networks with security settings

Lincoln, Rhode Island

• Guidewire - Billing Center Project:
• Worked as part of Configuration team to develop new PCFs and update existing PCFs for Amica’s Guidewire Billing Center per business request in an Agile environment
• Created and updated the delinquency process workflows for RI dioceses policies, regular policies, special Amica policies for Massachusetts insure and for expiring policies
• Implemented collections workflow using delinquency processes for cancelled policies with a balance
• Configured a late pay evaluation screen in Guidewire Billing Center linked to Amica's Accounting DB2 table
• Developed a Guidewire batch process in Gosu to start a custom delinquency process for expired policies

Lincoln, Rhode Island

• Ext Js - Billing Options Project:
• Designed and developed an interactive and easy to use web based User Interface using the Ext JS framework and Java to provide effective management of policy billing information
• Responsible for development of SOAP and REST based Enterprise Web Services that performs CRUD operations as part of an intermediate layer between the front end application and IBM DB2 database
• Worked with Software Development Life Cycle in a fast paced Agile development team
• Identified and resolved potential bugs in timely manner using Clear Quest as defect management system
• Gathered inputs from business and accounting representatives to improve quality and overall performance of the application

Providence, Rhode Island Area

• Provided support for systems hardware, peripherals and software within data centers
• Managed problems utilizing defined problem and change management policies and procedures
• Monitored servers and mainframe library for systems availability and production scheduling
• Performed backup recovery, documentation, and execution of the disaster recovery plan
• Cataloged files and libraries, maintaining tapes, disks, floppies, CD's and assorting items

Smithfield, Rhode Island

• Documented problems, completed problem tickets and requested information
• Maintained knowledge relating to current policies, procedures, and troubleshooting techniques
• Provided superior customer support by analyzing, diagnosing and resolving problems
• Analyzed and implemented solution for computer hardware and software issues
• Executed a system recovery plan when total system shutdown or power loss

Franklin, Massachusetts

• Administrated network security levels with an EMC monitoring system
• Updated virus consoles and deployed security patches via remote desktop
• Troubleshot network connectivity to optimize security settings
• Managed the quality group for 2009 for quality and opportunities for process improvement

Bacherlor Of Science, Information Technology, 3.81

Activities and Societies: Golden Key International Honour Society The Golden Key International Honour Society is an Atlanta, Georgia-based.

Associates Of Science, Computer Engineering Technology, 3.10

Relevant Courses: Introduction to C++, Introduction to Java, Computer Repair A+, Operating System and Mainframe, Desktop support I&II.