Robert Robillard Email & Phone Number

Green Bay, Wisconsin Metropolitan Area

In my current role, I manage the organization’s first SMS texting platform, while also leading two offshore agile development teams. My responsibilities include executing marketing SMS campaigns, in addition to, improving technical capabilities for the organization.

Green Bay, Wisconsin Area

While I’m this role I increased UHC’s social media foot print, and operationalized processes for issue resolution. In addition, I worked to test new service channels like texting and online chat with our consumers.

Green Bay, Wisconsin Area

Current responsibilities include collaboration with business partners to enhance our consumer's experience through any touch point with the organization, testing that consumer’s experience, and providing feedback to drive consumer focused change for the organization. Current channels of testing include phone, website, secure messaging, and we aim to include social media by the end of 2015. I am accountable for creating and managing the testing methodology utilized to measure our customer’s interactions with our staff, in addition to building the automated reporting required to deliver the team’s results to organization leaders.

Green Bay, Wisconsin Area

I was a virtual supervisor of a team of claims processors located all over the country. I had staff in New York, Atlanta, Las Vegas, and Green Bay. The role included operation management, individual agent development, and consumer escalation assistance. In addition to my responsibilities as a supervisor, I was accountable for creating, scheduling, and delivering the organization's compassion agenda to my specific department.

Green Bay, Wisconsin

Green Bay, Wisconsin Area

Green Bay, Wisconsin Area

I was a member of the 452nd Combat Support Hospital that had its main base in Milwaukee, WI. My base was a satellite post located in Menasha, WI. As a respiratory therapist in the military my responsibilities were ventilator management, emergency assistance for wound care, and a backup medic in case of extreme situations. I was deployed for operation Iraqi Freedom to Fort McCoy, WI with the intent to go overseas. However, combat efforts initially went so well for the United States that after 4 months of waiting to deploy, my unit was demobilized. I received my honorable discharge in 2009 after 9 years of service.

Green Bay, Wisconsin Area

As a respiratory therapist at Bellin Hospital I was responsible for breathing treatments to patients on the floor, ventilator management in the ICU, on call for emergency services through the ER, and assistance during scheduled surgeries.