Robert Robles Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Dallas, Texas, Us

Cork, Ireland, Ie

Installed cabling, field equipment & control equipment enclosures in customer locations according to the national electric code, company, and customer guidelines. Used electronic test equipment to troubleshoot unexpected issues during installation. Interpreted blueprints, diagrams, submittals, schematics, and operational product manuals in order to complete installations to specifications. Readjusted equipment, repaired, or replaced inoperative equipment and tested to ensure correct functionality. Performs system audits for proper operation. Worked cooperatively with team members in order to ensure that installations were completed prior to job deadlines. Trained new technicians in order to ensure that a consistent installation standard was met. Provided insight into a good work mentality and fostered a positive morale when leading teams. Fed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables. Performed network troubleshooting when necessary on customer equipment in order to convey needs to the appropriate teams.

Cork, Ireland, Ie

Completed online orders for hardware, cable, and other miscellaneous items as required for the installation department and maintained the inventory levels in the Sales and Service Office warehouse. Ensured that the local SSO warehouse was a safe, organized, and secure facility and performed corrective action as necessary to regain compliance when defaults were found. Used the Perpetual Inventory functionality to document transactions on equipment to and from various sub-inventories assuring that the physical inventory and the "booked" inventory in the system matched and investigated and resolved any discrepancies. Maintained product knowledge for items in stock and answered technical questions related to the work order, its number, and equipment needed. Examined equipment returned from canceled accounts to determine if the equipment should be repaired, replaced under warranty, returned to manufacturers for credit, or disposed of within Perpetual Inventory guidelines.

Seattle, Wa, Us

Publicly respond to escalated cases on HomeAway and VRBO social media channels. Rapidly assess, analyze, and resolve complicated issues independently with little initial information. Answer customer inquiries completely and efficiently, coordinating with internal teams when necessary including PR and the Executive Customer Relations team. Be the customer’s primary point of contact through resolution and delight the customer throughout that process. Stay up-to-date on product changes in order to provide accurate and thorough support. Advocate for customer needs by suggesting customer experience improvements by directly suggesting changes to developers and policymakers. Meet appropriate productivity and quality levels in support of world-class service standards. Build positive rapport and communicate effectively with different personality types including social media influencers and content creators. Assist with process and knowledge base documentation as needed to help further the team’s overall knowledge in support of customers. Created documentation and help guides for new systems as the team transitioned from Spredfast to Khoros Care. Managed a morale team to ensure employee satisfaction and improve retention during COVID-19.

Assisted property owners and travelers via telephone or email communication in order to identify any issues that were being experienced. Advocated for policy changes where pain points were present for partners. Triaged severity of complaints in order to ensure that an appropriate resolution was found to maintain relationships with our partners. Educated customers on our procedures and policies to ensure that a transparent marketplace was maintained. Provided realtime telephone support to other agents to ensure that proper procedures were being followed and provided education on any pertinent policies. Supplied coaching to agents in instances where knowledge gaps may be present with a focus on “why” to ensure depth of learning. Maintained morning reports to ensure that case volume was tracked for leadership. Cross trained in other departments to lend support where needed during high volume periods. Coordinated efforts with other departments to ensure that time to resolve was being adhered to in case work. Loaned to the Customer Relations team for four months in order to assist during the COVID-19 epidemic due to short staffing.

Ensured that stranded travelers were relocated with minimal effort and complication to the traveler. Utilized VRBO/ExpediaGroups resources to research and locate new potential properties for the traveler to replace their canceled reservation. Closely worked with high risk sensitive projects to ensure confidentiality was maintained while providing excellent service to the traveler. Addressed traveler concerns relating to their reservation and claim status. Coordinated between property owners and travelers to ensure that payments and trip details were exchanged per company policy. Provided coaching opportunities to other agents to ensure that company policy and standards were being met. Ensured that financial claims were filled properly with supporting documentation when necessary to the case. Coordinated with agents on the floor to ensure that incoming cases met eligibility guidelines and that proper expectations were set with the traveler as to what they should expect.

Responsible for supporting property owners, property managers, and travelers via telephone and email. Identify and triage individual cases and follow the proper escalation procedure as necessary. Placed in elevated roles to address issues such as Force Majeure, Registered Sex Offender Removal, and De-List initiatives. Uses communication skills to diagnose issues that users are having as well as educate them to either fix them or avoid the issue in the future to reduce follow up calls. Remains current in an ever-changing business and policy changes to ensure that each case is handled appropriately and our customers are best informed. Acted as a conduit that connects the customer to the business so that we can best adapt to the marketplace. Maintain a service level that best reflects the values of the company to better our credibility on the market.

Framingham, Ma, Us

Primarily responsible for the upkeep of the selling floor and operational activities to maintain an environment that supports staff as well as customers.Responsible for ensuring store merchandising standards are achieved for all products. Responsibilities also include proper maintenance of off sales floor support areas that contribute to the achievement of sales floor merchandising and service standards. Leadership through coaching, monitoring, and execution of company operational programs.Has a clear understanding of merchandising and retail operations and the ability to monitor associate productivity and efficiency. Coordinated with employees to find areas of strength to best utilize their abilities and coach the employee when there could be an opportunity for growth. Able to identify how to properly align associate resources, and complete required tasks including writing the schedule for the week. Monitors and anticipates store needs for supplies required to operate daily functions. Holds the team accountable for the flawless execution of operational standards. Ability to calm upset customers down in high-stress situations and ensure customer service goals are met. Above all responsible for positive customer service and the customer experience in the store.

Framingham, Ma, Us

Sold technology products and services to Staples' customers. Acted as the team lead within the department training and coaching team members on selling techniques, and inspiring other team members through positive attitude and behaviors. Possesses excellent communication skills including listening and gaining a thorough understanding of customers' needs to offer them the best solution.Drive profitable sales growth through selling technology products and services by creating and maintaining an inspired selling culture. Ability to lead and coach a team to strengthen and support our associates and customers through creating an open and friendly customer-centric environment that provides a total solution to all customers. Demonstrates the ability to coach and lead a team committed to operational excellence to drive profitable year over year sales and margin. Has a clear understanding of merchandising and retail operations. Provides coaching and feedback to all tech sales associates. High integrity and ethical behavior as a keyholder for the store.

Framingham, Ma, Us

Responsible for maintaining an inspired selling culture in the technology department as well as committed to offering every customer a total solution for his/her mobile and technology needs. The Mobility and Tech Sales Associate is responsible for ensuring the Mobile and Technology department achieves key metrics, including profitable sales. Engages customers on the sales floor. Builds relationships with Certified Tech Associates to promote cooperation in all technology departments. Responsible for ensuring all operational policies and processes are followed. Searches actively for ways to improve customer service. Identifies customers' current requirements, expectations, and needs. Expresses oneself effectively in one-on-one conversations and small groups. Adapts the level of detail and type of communication to the intended audience and is friendly and open in interactions with others, making them feel at ease.