Robert Rolnick Email & Phone Number

Severn, MD, US

Rockville, Maryland, United States

Columbia, MD

• Instrumental in integrating staff from multiple teams to form a single enterprise-wide file/print/distribution server support group for the enterprise standard desktop platform, supporting 1.2 Petabytes of data on 2200.
• Led my team’s efforts in two large and complex divestitures, which included the transfer of 140 TB total of data to the buyer; migration of remaining data off of servers being decommissioned with minimal impact to end.
• Administered Windows Server 2008 R2, 2012, 2012 R2, and 2016 running on HP and Dell servers or virtually as VMWare hosts. Also managed file shares on NetApp and EMC Isilon NAS devices.
• Coordinated server team efforts for branch office relocations, consolidations, and closures.
• Refreshed end-of-life servers using a same-name refresh process I helped develop to avoid end users having to remap network drives and printers or the team having to change hundreds of users’ home directories in their.
• Utilized PowerShell scripts and other automation tools to simplify routine tasks.

• Senior desktop support analyst for a business line of 2000 users, many of them located at remote sites, with 95% desktop support to 5% server support ratio. This increased to 15% server support when I migrated our.
• Administered several file/print/distribution servers following migration of our business line’s desktops to the enterprise’s standard platform.
• Deployed servers to 12 additional sites and coordinated the migration of the data and print queues from an acquisition’s legacy systems to our servers during the migration of their desktops and data to the standard.
• Piloted deployment of Windows 2008 R2 servers and co-wrote build documentation used by multiple teams for deployment of these servers.

Bethesda, MD

• Provided desktop, Blackberry, and server support at the National Institute of Allergies and Infectious Diseases (NIAID).
• Managed production and lab servers, including server inventory, power management, documentation, and other maintenance of file/print and Citrix servers running on Dell PowerEdge and HP ProLiant hardware.
• Managed Active Directory user accounts; created and troubleshot group policy objects; developed and edited technical documentation, procedures, and user manuals; and provided day-to-day desktop support.

Arlington, VA

• Provided desktop support on a 1,000-user network, spread over 28 sites in three states, at the Pentagon Renovation and Construction Program (PENREN/C). Supported government staff and contractors from numerous companies.
• Managed HP Proliant DL380-series and BL-series blade servers, and administered a Symantec Ghost server (including creating and monthly updating of all desktop images)

Desktop Support and PC deployment at NIST

Master'S Degree, Cybersecurity

B.S., Computer Information Technology

Bachelors of Science degree in Computer Information Technology