Robert Rosedale Email & Phone Number

West Palm Beach, Fl, Us

Reston, Virginia, United States

Sunrise, Florida, United States

- Creates, maintains, prioritizes, and sequences team backlogs according to business value and existing commitments.- Works with Product and User Experience teams to provide detailed guidance and prioritization during the product development process in an Agile environment.- Assists with the elaboration of Epics, and Features into user stories that are granular enough to be achieved in a single 2-week sprint.- Participates with Product, Engineering, and Scrum teams during regular ceremonies: feature review, grooming, sprint plans, and demos by being the voice of the customer and communicating the value behind each product and prioritization decision.- Inspects the product progress at the end of every Sprint to accept or reject work done.- Conducts user acceptance testing on features and bug fixes before they are released, ensuring the high quality of products that are being delivered to customers.- Communicates to Leadership, Customer Success, Support, and other stakeholders rollout plans, feature details, and bug status updates.- Conducts stakeholder product training.- Maintains compliant product documentation per SproutLoud standards- Ensure follow-up and support for the features already released.

Toronto, Ontario, Canada

- Developed the Product Vision and Roadmap for the global franchise system's CRM and Local Operations Management system for over 50,000 end-users in 17 countries.- Optimized internal and external stakeholder business value by capturing requirements, writing user stories with acceptance criteria and ensuring "definition of done" criteria was met.- Prioritized Product Backlog Issues including bugs, user stories and IT housekeeping chores using JIRA on a daily basis.- Facilitated all Scrum Ceremonies to drive 2-week sprint cycles with in-house and offshore development teams. - Organized discovery efforts to uncover new user requirements to enable greater profitability, more efficient local operations and enhanced scalability. - Documented process developments and created user guides.- Fielded support tickets for user community and coached internal and external users on Agile principles and methodologies.

Toronto, Ontario, Canada

Integrated the combined efforts of the Home Office operational team (Legal, Admin, Training, Franchise Field Support, Call Center & Marketing) responsible for all processes and systems, supporting the global Tutor Doctor brand during a period of unprecedented 50% growth in locations and units in 17 countries.- Enabled the company's growth goals by designing a Franchise Operations strategy that aligned with and supported both the franchise and corporate stakeholder's strategic direction, mission, vision and values- Provided guidance to cross-functional operations teams to help them connect metrics/ KPIs to business processes- Nurtured collaborative, productive relationships with all departments- Provided leadership in managing business and marketing objectives through effective partnerships with appropriate departments, vendors, and other stakeholders - Assessed division performance versus strategic roadmap objectives and established strategies to achieve those objectives- Focused on continuous improvement strategies to achieve business results and cultivated a culture of high performance and accountability- Led and developed Franchise Field Consultants (FFCs) that directly impacted the franchise community's growth and profitability- Monitored the business financial status of each franchisee relative to Tutor Doctor minimum standards and proposed strategic support to ensure continued growth - Cultivated effective transparent communication to foster strong relationships with franchise community - Led and influenced across multiple levels within the franchise and corporate organizations

Boise Metropolitan Area

Owner/Operator of the award-winning Tutor Doctor Franchise location in Boise, ID providing customized, 1-to-1, in-home academic support to over 500 families in the greater Boise Metro annually. Managed all aspects of business development, marketing, sales, employee recruitment & retention, service delivery and client satisfaction.- Identified critical unfulfilled customer need at the local level. Did the research, sized the market, performed discovery, created the Product Vision, and personally developed the Tutor Doctor X-Skills Academic Gameplan to address the need. Product was adopted by the home office and transformed the brand's value proposition.- Developed analytic framework and led a comprehensive Operational Efficiency Analysis at the franchise level. Results informed a change in strategic direction and resulted in what is now offered globally as the Tutor Doctor Growth Model.

Master Of Science - Ms, Systems Management

Bachelor Of Science - Bs, Electrical Engineering