Robert Rosso Email & Phone Number

St. Augustine, Fl, Us

St. Augustine, Fl, Us

Property Manager of a new apartment community called The Reef at Oceanside. The community consists of two buildings including 456 apartment homes along with a plethora of exceptional and unequaled resort style amenities. Currently maintain a monthly delinquency of less than 1%, as well as exceeding budgeted occupancy goals.Primary Responsibilities:Promptly and professionally handle resident concerns.Conduct monthly market survey and recommend competitive budget driven rents.Conduct property inspections with a focus on safety and curb appeal.Orchestrate lease renewals to meet budgeted goals.Develop marketing strategies to drive traffic.Perform budget and accounting functions as relates to the financial success of theproperty.Collect and post rents.Ensure all onsite employees adhere to Fair Housing guide.Ensure property delinquency does not exceed budget.Responsible for filing of evictions.Ensure all service requests are handled in a timely fashion.Develop, mentor, train, and manage the site team.Order supplies monthly and within budget.Prepare monthly variance report on property performance.Prepare and implement the annual operating budget.Maintain budgeted occupancy.Assist Maintenance Supervisor with supervising of the maintenance team andscheduling of all maintenance duties such as apartment turnovers,Communicate assignments and major tasks to office and maintenance team.Conduct employee performance evaluations and counseling as needed.Recruit and interview potential team members.Evaluate service requests and monitor completion.Responsible for ensuring that all team members are operating within OSHAstandards and company safety policies at all times.Continuously monitor and maintain cleanliness and curb appeal of the property.Coordinate and schedule preventative maintenance for the property.Obtain annual contract bids and negotiate as needed.Review move-in filesOrganize and hold resident relations and events.

Lakewood Township, Us

Currently manage three apartment communities throughout New Jersey consisting of 532 Apartment Homes.Manage and oversee all apartment renovations along with third party contractorsIncreased occupancy from an annual average of 92% to 98%, while significantly increasing rental income by an average of 30% in three years. Successfully increased resident satisfaction on all online platforms, in addition to increasing the annual resident retention rate from 57% to 82%, and as a result maintain an annual turnover rate of 18%.Maintain an annual delinquency of less than 3%.Prepare and implement the annual operating budget, as well as provide the monthly variance and competitive market survey reports. Review and approve all service contracts while establishing good working relationships with outside vendors.Recruit, train and retain a service oriented team of sales associates focusing on a high level of excellence in customer service.Maintain a thorough understanding of the competition in the local sub-market and make strategic marketing and pricing adjustments as needed.Oversee monthly invoice and utility processing.Oversee monthly rent collections. Process monthly legal notices along with attorney.Conduct monthly and quarterly preventative maintenance inspections of each community. Communicate daily with the office TEAM consisting of nine employees including the Assistant Manager, Leasing Manager, Maintenance Manager, Maintenance Technicians, and Porters in addition to Vendors/Contractors to discuss daily schedules, inspections, apartment turnovers, resident and/or employee concerns and ordering office and maintenance supplies.Prepare and approve annual performance evaluations for all staff.Prepare and approve all time sheets for payroll.Ensure adherence to Fair Housing LawsReview and approve all resident leases and lease renewals.Conduct various resident retention events and contests throughout the year.

My responsibilities included overseeing all property operations at The Mews at Princeton Junction, a luxury garden style apartment community consisting of 636 apartment homes.Winner of the 2016 & 2017 NJAA Award for Excellence in Property Management as well as Excellence in Curb Appeal.Maintained an average occupancy of 97% while continuing to increase rent and renewal revenue by 5% year over year.Maintained average delinquency of less than 2%.Maintained an annual resident retention rate of 68% in a highly transient location.Increased overall resident satisfaction rate from 53% to 94% in less than 8 months.Prepared and implemented the annual operating budget, as well as provided the monthly variance and competitive market survey reports. Reviewed and approved all service contracts while establishing good working relationships with outside vendors.Recruited, trained and retained a service oriented team of sales associates focusing on a high level of excellence in customer service.Maintained a thorough understanding of the competition in the local sub-market and made strategic marketing and pricing adjustments as needed.Oversaw monthly invoice and utility processing.Oversaw monthly rent collections. Worked closely with collection agency pertaining to delinquent accounts.Conducted quarterly preventative maintenance and inspections of the community. Communicated daily with the office TEAM consisting of the Assistant Manager, Leasing Manager, Maintenance Manager, Maintenance Technicians, Concierge, Porters as well as vendor/contractors to discuss daily schedules, inspections, apartment turnovers, resident and/or employee concerns and ordering office and maintenance supplies.Prepared and approved annual performance reviews for all staff.Prepared and approved all time sheets for payroll.Oversaw all software applications making certain all information was entered correctly.Reviewed and approved all resident leases and renewals.

Relocated from Washington, DC to New JerseyOversaw all property operations for four luxury condominium properties consisting of 683 residential condominiums throughout Northern New Jersey.Attended monthly Board Meetings as well as Annual Owner Meetings.Prepared and implemented the annual operating budget for each property approved by the Board of Directors.Reviewed, recommended and regularly monitored all service contracts.Consistently advised Boards regarding projections and particulars pertaining to the Capital Reserve Fund.Prepared monthly variance, forecasting and fiscal management accounting services and reports.Regularly monitored annual budgets and assisted auditors with the preparation of annual financial statements.Communicated with attorneys regarding questions pertaining to the Master Deed/By-Laws, the annual Board elections, foreclosures as well as other legal matters with The Boards approval.Supervised and effectively communicated with all staff including property managers, superintendents and porters.Encouraged staff to continue training courses to further their education and to potentially advance in their career.Oversaw all asset preservation including fire and life safety systems by conducting semi-annual inspections. If necessary, prepared and submitted applicable plans for the repair or replacement of parts. Focused on providing the highest levels of customer service

Oversaw all property operations as well as full renovations for all apartments and common areas. Increased occupancy from 92% to 98.8% while retaining residents with less than 36% turnover. Completed renovation of all common areas such as the fitness center, business center, tennis courts, and indoor pool. Also completed the full renovation of 68% of all apartments(total of 321 apartment homes) while increasing rents by 8% to 14%. Maintained a monthly delinquency of less than 2%. Prepared and maintained annual operating budget. Reviewed and approved all service contracts.

Berwyn, Pa, Us

Property Manager at the Wentworth House, an 18 story Class A luxury residential and commercial apartment community consisting of 312 apartment homes, as well as a 65,000 sq.ft. two level Harris Teeter Supermarket including a full service Starbucks. Leased-up 312 apartments and acquired 95% stabilization in a highly competitive market within 18 months exceeding budget expectations by 6 months. Liaison between construction, LCOR, Inc, and commercial retailers. Demonstrated leadership and strategic thinking in reference to effective and creative marketing strategies in order to meet leasing expectations of 22 net leases per month. Prepared and maintained an annual operating budget as well as monthly variance reports. Recruited and trained sales team while enforcing the highest customer service expectations. Developed and monitored marketing while anticipating changes in the local sub markets and making appropriate strategic adjustments.

Berwyn, Pa, Us

Property Manager at the Andover House in Washington, DC. Successfully leased up a new Class A luxury residential apartment community consisting of 171 apartment homes in 8 months exceeding budgeted expectations of 12 months. Monitored budget on a regular basis to ensure timely implementation of proposed projects and purchases. Successfully recruited, trained, and developed a team of associates. Approved annual service contracts. Maintained an delinquency of less than 1%. Prepared monthly variance reports. Anticipated changes in the market and made appropriate adjustments as needed.

Assistant Property Manager at Park Millenium(Chicago, IL) a new luxury 52 story high-rise community consisting of 480 apartment homes.Leasing Manager at Arlington Courthouse Place(Arlington, VA) a luxury high-rise community consisting of 580 apartment homes.Monitored budget on a regular basis to insure timely implementation of proposed projects and purchases. Successfully recruited, trained, and developed a team of associates. Reviewed and approved annual service contracts. Maintained an annual delinquency of less than 2%. Prepared monthly variance reports. Responsible for generating revenues and exceeding budgeted NOI. Anticipated changes in the market and made appropriate adjustments. Processed and submitted all monthly invoices for payment. Warmly greeted and toured prospective residents. Oversaw the process of all new leases and lease renewals. Managed all late payment notices, evictions and returned check memos. Processed and managed all security deposits transactions.