Frontline manufacturer level service support and issue resolution assistance for owners and service support partners with an overall goal to improve customer satisfaction. I guide customers maintenance & parts department staff with education on warranty, parts ordering, technical diagnostics, and equipment familiarization. Act as eyes and ears to identify failure trends and areas for improvement by collecting evidence and documenting failures for product management and engineering. Update technical cases in Salesforce to assist management of customer relationships for continued sales growth and opportunities.

November 2017 to present - Logistics Supervisor II - Non-Tactical Vehicle Maintenance program LOGCAP IV TO5 Supporting task order wide NTV maintenance operations. Fleet Management Services Cell; supporting integration of ASG Area Support Group directives to asset management database for administration of all commercial / civilian vehicles under USFOR-A command in the Northern AOR – Afghanistan. September 2016 to November 2017 - Logistics Coordinator - Fleet Management Services – Cell; supporting 4,000+ Assets for United States Forces-Afghanistan USFOR-A. Provide Maximo support to Transportation Motor Pool Hubs in the Northern AOR and Vehicle Management Allocation Review Board assistance. Main role is Project support for the Fleet Management Services portion of the Statement of Work. Review and set Preventative Maintenance planning for required vehicle assets. Provide oversight and guidance to team members during project transition to Fluor. Interact and Support USFOR-A Military, Intelligence, and support agencies concerning non-tactical and up-armored civilian vehicle assets.

2011-2015 | I supported the Operations Cell (Base Closure support - Sharana & Shank Area of Operations) Sharana – Provided Human Resources (HR) support to continue postal operations during closure. Shank – I developed synchronization meeting (SYNC) presentations for site management's weekly consultations with U.S. Army Officers directing support services. I collected and tracked the Personnel Movement Plan (PMP) data for all provided services and analyzed the statistics daily against manifests. I worked with the contracts administrator on issues to provide data concerning base closure topics, and interacted with the Defense Contract Management Agency (DCMA) representatives on site.2015 | I’m assigned to Bagram Air Field (BAF) assisting with Maintenance Operations Support / Vehicle Data Driven Management Operations / Structured Query Language (SQL) engineering for database extraction / Data mining and processing to formulate comprehensive charts & graphs to identify issues with work process flow and equipment status. Additional duties include tracking the technical inspections of lease equipment & Government owned assets listed as excess for turn in and the issuance of General Services Administration (GSA) Motor pool assets as directed by the client to support LOGCAP IV TO5 Operations. I perform tracking, collection, and processing of the departments' Heath Safety & Environment (HS&E) documentation for retention. 2016 | Appointed unit level alternate NTV Fleet Manager responsible for Vehicle Management Asset Review Board (VMARB) directed actions via U.S. Forces – Afghanistan (USFOR-A) and Government Services Administration (GSA) offices. Fleet density encompassing all Task Order LOGCAP Assets (Fluor CAP, Lease, and Subcontractors rolling stock) covering multiple sites.