Robert Rouse Email & Phone Number

Raleigh, North Carolina, Us

• Conducted Joint Application Development (JAD) sessions with program stakeholders and subject matter experts to define business requirements for implementing ServiceNow ITSM for NCDHHS Medicaid Program.• Provided technical requirements to NCDIT ServiceNow Group and conducted testing of Incident Management, Problem Management, and Change Management modules.• Designed, maintained, and controlled access to the MS SharePoint training site required to onboard users to the ServiceNow NCDHHS Medicaid Company.• Provided phone/email support and controlled access, to stakeholders who required access to NCDHHS ServiceNow company, controlled access, and generated monthly reports of the number of licenses issued. • Supported configuration and unit testing of ServiceNow releases and reported errors to the NCDIT ServiceNow group.• Designed, implemented, and automated a daily batch job by migrating the program to a virtual Windows 2000 Server. • Launched an online collaborative tool to work more effectively across enterprise programs, created training documentation, and conducted training sessions familiarizing program members with Stormboard. • Managed and controlled user access to the tool, created training content, and onboarded users with targeted training sessions. • Configured and managed website monitoring tool to detect loss of service events affecting NC Medicaid members and automated reporting of incidents to the business.• Maintained and configured sandbox environment of ServiceNow ITSM for NCDHHS Medicaid Program.

Durham, Nc, Us

• Responsible for maintenance, calibrations, and ongoing improvements of the Wafer Fab manufacturing equipment within a 24/7 semiconductor manufacturing operation.• Utilized CMMS to record maintenance performed, tool states, and data collection. • Prioritized tasks to minimize downtime in order to ensure continuity of product delivery. • Demonstrated innovation and continuous improvement in a dynamic environment.• Collaborated with Process Engineering, Manufacturing, Process Technicians, and Management to improve tool availability, wafer throughput, and process yield, and drive maintenance cost reduction. • Performed preventative and corrective maintenance of 85 semiconductor toolsets across three departments. • Created and updated maintenance procedures for new or existing toolsets.• Conducted Root Cause Analysis methodology on a variety of toolsets, which yielded an increased tool throughput and decreased costs.• Developed software to support Operations with decision-based analytics to drive throughput and efficiency.

Raleigh, North Carolina, Us

• Developed Java methods resulting in the application which initiates a path trace from a router to all routers connected within a network.• Designed and created multiple network topologies on Cisco UNIX OS.• The application initiates a path trace from a router, connects to all other routers within the network, and displays the network topology via location utilizing Google Maps API.