Robert Rouse Email & Phone Number

Raleigh, North Carolina, US

• Conducted Joint Application Development (JAD) sessions with program stakeholders and subject matter experts to define business requirements for implementing ServiceNow ITSM for NCDHHS Medicaid Program.
• Provided technical requirements to NCDIT ServiceNow Group and conducted testing of Incident Management, Problem Management, and Change Management modules.
• Designed, maintained, and controlled access to the MS SharePoint training site required to onboard users to the ServiceNow NCDHHS Medicaid Company.
• Provided phone/email support and controlled access, to stakeholders who required access to NCDHHS ServiceNow company, controlled access, and generated monthly reports of the number of licenses issued.
• Supported configuration and unit testing of ServiceNow releases and reported errors to the NCDIT ServiceNow group.
• Designed, implemented, and automated a daily batch job by migrating the program to a virtual Windows 2000 Server.

Durham, NC, US

• Responsible for maintenance, calibrations, and ongoing improvements of the Wafer Fab manufacturing equipment within a 24/7 semiconductor manufacturing operation.
• Utilized CMMS to record maintenance performed, tool states, and data collection.
• Prioritized tasks to minimize downtime in order to ensure continuity of product delivery.
• Demonstrated innovation and continuous improvement in a dynamic environment.
• Collaborated with Process Engineering, Manufacturing, Process Technicians, and Management to improve tool availability, wafer throughput, and process yield, and drive maintenance cost reduction.
• Performed preventative and corrective maintenance of 85 semiconductor toolsets across three departments.

Raleigh, North Carolina, US

• Developed Java methods resulting in the application which initiates a path trace from a router to all routers connected within a network.
• Designed and created multiple network topologies on Cisco UNIX OS.
• The application initiates a path trace from a router, connects to all other routers within the network, and displays the network topology via location utilizing Google Maps API.