Robert Rovan Email & Phone Number

Johnstown, Pa, Us

I Manage several clients and put their best interest forward. My daily workflow will be making sure that all aspects of the project are moving forward and to stop any issues that may cause a service outage. This includes*Staffing*Reviewing metrics for new ways we can improve* Communication with the Client on any issues that arise and solutions for those issues* Directing Assistance Management team in direction of the project.*Implementing new strategies to move the project forwared

Working with the Management team within the project to excel and move forward. My skills and daily work . * Communication with project manager on the status of a project. * Orientation of all new Mods to the project. *Making sure all hours are correctly logged for Payroll* Client meeting with any findings that may cause the project issues* Helped build out new project roadmap to transition to a full project manager.

My main focus was customer support for multiple clients. Providing white glove support and making sure the customers concerns were resolved or escalated to be resolved. This position requiredTaking inbound and making outbound phone callsHandling chat support with up to 4 customers at a timeMultitaskingHelping other mods with questions for newer mods and again as a lead on the project.

Helped independent contractors that did not want to be a corporation find work and make a steady income by subcontracting them to Arise through my company.Completed training on general customer service as well as detailed escalation process. Then directed to the project training after so they could start to service the customers. Followed up on QA and productivity reports and completed payroll for each person under my company banner. Worked with many clients including some fortune 500 companies taking care of their customers and making sure contractors were ready for their service.