• Leading a team of 4+ employees, enhancing productivity and operational efficiency.• Conducted performance reviews and provided coaching, fostering professional growth.• Led cross-functional teams to deliver key projects on time and within budget.• Implemented performance improvement initiatives, reducing operational costs by 10%.• Collaborate with management to define annual objectives for the rules team in alignment with global strategy.• Streamlined Global Visa Rules Management team metrics, focusing on global work volume, performance trends, and OKRs.• Implemented monthly/yearly performance trends and KPIs for the global rules team, to identify areas for improvement.

• Proactively identified and resolved complex issues impacting the organization, client relationships, and business direction.• Monitored, investigated, and validated client compliance status, pursuing corrective actions to ensure adherence to rules.• Developed best practices for efficient transaction processing, reducing violations of Visa Rules.• Led the correction of 4.2 million incorrectly assigned Merchant Category Codes (MCC), achieving 96% compliance, representing 33.8 million transactions totaling USD $1.3 billion.• Worked with senior-level clients to ensure rule violation action plans were met to achieve compliance with Visa Rules.

• Responsible for managing and supporting Global and Regional ATM and POS acceptance initiatives. Worked closely with LAC Clients and internal teams to identify, assess and implement solutions to drive additional transactions through VisaNet while improving Acquirers’ Service Quality performance levels.• Focused on innovative, qualitative and timely delivery of services to our client organizations, key responsibilities included:– Registration of LAC Agents and VisaNet Processors.– Processing and adjudicating on Arbitration and Compliance cases. – Regional Operating Regulation development and Member Letter notification process. – Represented the LAC Region in various global committees and forums (PDC, LAC Operations Committee and Operations & Risk Committee).• Led the initiative with cross-functional groups in order to evaluate chargeback to sales ratios within card present and card not-present environment. Identified Members within the LAC region with high chargeback to sales ratios and provided consultancy services on how to increase profitability and acceptance while reducing fraud and disputes.• Identified areas of opportunities and worked with cross-functional teams, Sales, Finance, Risk Management, Products and Account Managers to review product or service enhancements. Led the development and implementation of regional programs such as CVV2 Dispute Limitations, International Installment Payment Indicator, Clearing Time Frame Reduction and Recurring Payment Indicator. • Responsible for preparing and delivering Acceptance and Dispute Resolution Trainings for LAC clients that accurately reflected and supported the business and strategic objectives of Visa and its clients • Responsible for the International Airline Program in the LAC Region.

Managed the day-to-day operational support for assigned LAC Visa clients. Proactively worked with clients to identify operational efficiencies and presented them with best practices and optimal solutions to increase service levels.