As a Senior Applications Engineer / Senior Programmer Analyst, I deliver technical solutions to complex problems by developing functional and program specifications, writing application code, testing, implementing, and supporting modifications, using extensive experience, business acumen, and strong creative and analytical thinking skills. I meet requirements and deadlines by working multiple projects concurrently and shifting priorities. I solve problems through strong interactions and communication with varied technical groups.Throughout my career, I have been known for my excellent customer service, becoming a system / application expert, interacting professionally with a diverse group of clients and staff in global environments, and for using my strong interpersonal and communication skills. I understand best practices (BPs) for quality assurance (QA) and support changes pushed from test and production. My areas of expertise include:- Object-Oriented Design - Troubleshooting / Root Cause Analysis- Requirements Analysis- Customer / Client Focus- Documentation & Training- Relationship Building- Off-Hours Support- Change Management- Research & Development (R&D)- Coding & DebuggingI am open to new opportunities as a Senior Applications Engineer / Senior Programmer Analyst and can be reached at: robert.rudolph.ny@gmail.comTECHNICAL SKILLSLanguages: COBOL, CICS, MQ, JCL, ZPL, SQL, PL/SQL, Oracle Forms, C++, Pro*CFile Systems: VSAM, QSAMRDBMS: IBM DB2, Oracle, AccessPlatforms: Mainframe (TSO), UnixSoftware / Tools: SAS, Oracle SQL Developer, Microsoft (MS) Office Suite – Word, Excel, PowerPoint, and Outlook Other: Handheld terminals and Zebra label printers (ZPL)