Robert Russ Email & Phone Number

Immokalee, Florida

Areas of responsibility;Managing the day-to-day operation of the casino floor.Analyzing the slot floor and developing plans to maximize profitability.Overseeing all marketing and promotional issues.Assuring that all staff is delivering a quality product that emphasizes both game integrity and guest service.Protecting the assets of the company by assuring all staff is properly trained and implementing prescribed internal policies.

Areas of responsibility;Developing strategies for entering into new and existing gaming markets.Recruiting, training and empowering new management teams.Managing the day-to-day route operations of a Video Poker company including sales and service.

Areas of responsibility;Developing a management team and overseeing the day-to-day operations of a video poker gaming company that generated over one hundred and fifty million dollars in gross revenue in 1998, from seventeen video poker rooms and one hundred and thirty-five route locations.Developing internal controls, policies and procedures to insure that all employees conducted company business under strict compliance with the state gaming regulations.Implemented training programs on customer service, interactive skills, gaming regulations and internal controls. Maintained an open line of communication with local and state government officials and gaming regulators.Developing advertising and marketing strategies to fit each individual gaming facility to allow for maximum growth potential.

Areas of responsibility;Assumed accountability of all areas of operations on a daily basis in the absence of the general manager.Protected the assets of the company through a well-trained staff and the implementation of effective internal controls.Interacted with the Louisiana State gaming board and the state police to assure a positive open line of communication.Monitored scheduling of employees to assure maximum efficiency.Clarifying and resolving problems in all areas of operations including slot, tale games, cage, credit, security, surveillance, E.V.S. and food and beverage.Approving all credit decisions.Monitoring the quality of all operations with an emphasis on guest service. Maintaining employee skill levels through individualized training, positive reinforcement, and coaching.Introducing new games to the casino floor.Directly interceding to resolve problems, with an emphasis on keeping the guest happy while representing the company's best interest.Accomplishments:Key member of the start up team.Assisted in the design of the casino floor and purchase of all gaming equipment.Interviewed and selected start-up team.Assisted in the authoring of internal controls accepted by the Louisiana State Gaming Board.Co-Authored training and procedure manuals for the table games and slot departments.Directed the gaming school, ordered equipment, planed layout and selected instructors.Monitored the final construction of gaming areas for two riverboats.

Shreveport, Louisiana