-Managed and responded to the team-leading volume of support tickets and chats submitted via email and through the support portal.-Offered friendly and efficient service to walk-in guests, and handled challenging situations.-Mentored-Performed Cold Calling and Email Marketing offering services-Trained new hires on customer service protocols and live chat handling.

- Carried out day-to-day duties accurately and efficiently and Worked flexible hours.- Supported stations or internal departments relating to a range of specified flight disruption escalation cases within the empowerment, SOP’s and service recovery provided.-Performed and checked on pre-flight tasks including email escalation tasks, reports.-Escalated any queries or unresolved issues to related departments, with the agreed procedures or ideas on process improvements.

-Prepared relevant documents in conformance with Safety Management System (SMS) order.-Compiled department-specific reports to help senior managers identify trends and improve progress.-Maintained organized files and stocked supplies to support team needs and maximize performance.-Executed record filing system to improve document organization and management.