(2003-2006 / 2008 to 2011)King Soopers / City Market Account Manager/ Rite Aid Technical Service Representative As a charter account manager for the RIMG King Soopers Account, my responsibilities include service in as many as 100 locations at a time from Cheyenne, WY to Pueblo, CO, and west to Breckenridge, CO. Recent special projects include a six-week ride-along training and evaluation program with a high-profile candidate, the development of a basic electronics course for existing technicians, and the testing and salvage of spare components from processing equipment slated for disposal.Complete installation, maintenance, troubleshooting, and repair to the following systems: Computer controlled optical exposure * Reflective and transmissive scanning and densitometry * Small pump systems, including multiple cell gang pumps, and magnet, diaphragm, and bellows pumps * PC hardware and peripherals * Optical laser silver-halide emulsion printing * Complex electromechanical processing and monitoring systems * Chemical circulation, replenishment, preparation, and disposal * Dye sublimation, inkjet, thermal, laser (toner), and impact printing * Motorized chain and gear-driven controlled conveyance drives * Catalytic and molecular replacement silver recovery systems / maintained compliance reporting documentation * Cabled and wireless ethernet * Operating system and application software, including the troubleshooting and repair of xml and html code, and use of diagnostic tools and command line functions * Fluid filtration, purification, temperature, and conductivity control systems * Freestanding kiosks (including the application of both OEM and third-party OS and application software * Internet-based and on-site order fulfillment hardware and software systemsElectronic troubleshooting, modification, and repair to the component level, involving reading electrical circuit diagrams, meter usage, and soldering/desoldering.

Lab manager, Store manager, District Technical Service Manager - Denver / Hawaii (final position) As TSM, I had oversight of 19 retail photofinishing labs and over $4 million in annual finishing sales. Responsibilities included oversight of labs in Colorado, Wyoming, and Hawaii. Equipment repair and upkeep. Training of lab personnel. Driving photofinishing sales. At the individual lab and store level, responsibilities included staffing, scheduling, developing and implementing training programs, public relations, merchandising, and sales. Developed, administered, and monitored training programs for both operators and service level personnel.Managed and administered operator safety programs.Extensive salvage, disposal, recycling, and refurbishment of all equipment and systems listed above.Customer help-desk telephone responsibilities, including first response and tier-three troubleshooting while in the field, travelling, and on-site servicing other existing calls.Maintaining communication with team members, supervisors, call center, and technical specialists via phone, texting, and e-mail.