Robert S. Email & Phone Number

Boise, Idaho, United States

As an Education Specialist and Technical Writer, I research, analyze, and document technical information related to products and services, create user manuals, guides, and other technical documents; collaborate with cross-functional teams to develop product specifications; and ensure that technical documents are accurate, clear, and concise. Additionally, I create and maintain technical databases and knowledge repositories, provide training and support to users, and ensure compliance with industry regulations and standards.I have written 50+ articles on various topics related to education and technology, applying my expertise in research and technical writing to deliver high-quality content to readers. These articles have been published in the ClickFunnels help center and have been well-received by audiences.

Boise, Idaho, United States

As a technical support specialist, I spent my days providing advanced technical support to customers through various communication channels, including email, video calls, and chat. I was always available to troubleshoot customer issues and offer solutions that met their needs. In addition to this, I also mentored and coached junior technical support staff to improve their technical skills and customer service, ensuring that our team was always providing the best possible support.Through team collaboration, we created a set of guidelines and practices that allowed us to stay current with industry standards and deliver consistent, high-quality support to our customers.When customers encountered complex issues or product defects, I investigated and resolved them and got 100% CSAT. I worked closely with other teams, such as product development and quality assurance, to identify and resolve issues and suggest improvements. I acted as a liaison between the technical support team and other teams within the company to ensure effective communication and collaboration.To continuously improve our product and support processes, I analyzed customer feedback and support metrics, identifying areas for improvement and suggesting changes to our product development and support strategies.Finally, I stayed up-to-date with industry trends, new technologies, and software updates to continuously improve my technical skills and knowledge. Staying current helped me be a better resource for customers and my team, as I could always offer the most up-to-date information and solutions to any technical issues.

National Capital Region, Philippines

As an Instructional Designer, I primarily create effective and engaging training materials for clients in various industries. Specifically, I specialize in creating Instructor-Led Training (ILT) and Web-Based Training (WBT) materials using the ADDIE methodology and Storyline 360 software. I have experience developing training materials for clients in the vehicle rental industry, including creating custom modules tailored to their specific needs.In addition to developing training materials, I also create and edit job aids to supplement training and reinforce critical concepts. I design these job aids as an essential part of the overall training program to enhance the learning experience for trainees.As an experienced Instructional Designer, I am also responsible for uploading training modules to the client's Learning Management System (LMS). This involves ensuring that all modules are appropriately formatted, tagged, and uploaded to the correct location within the LMS.Overall, my goal as an Instructional Designer is to create training materials that are effective, engaging, and tailored to the needs of each client. By using the ADDIE methodology and Storyline 360 software, I can create high-quality training materials that help clients achieve their training objectives and improve the overall performance of their workforce.

National Capital Region, Philippines

As a Senior Product Trainer at Freelancer.com, I excel in various employee training and development tasks. My first task is to set up logins for all new hires and provide them with product training, ensuring they are fully equipped to handle their roles. I also oversee the nesting period for trainees, which involves guiding and mentoring them until they are ready to be endorsed to the production team.I provide ongoing training opportunities to ensure our employees stay current with industry trends and best practices. Continued training includes refresher courses to keep their skills sharp, upskill training to enhance their existing skill sets, and cross-skill training to broaden their knowledge base. I am also responsible for updating the lesson plans used during training, ensuring they are always relevant and practical.In addition to these responsibilities, I am the Business Continuity Plan (BCP) Head Marshall, which involves leading the team in preparing for and responding to any business interruptions or disasters. With my strong leadership skills and ability to remain calm under pressure, I ensure our team is prepared to handle any situation.As a Senior Product Trainer, I provide invaluable skills to the success of Freelancer.com by ensuring that our employees have the knowledge and skills they need to excel in their roles.

Ncr - National Capital Region, Philippines

Ncr - National Capital Region, Philippines