Systems Administrator IIJob Responsibilities:• Provide level 2 remote and on-site systems support• Work with remote monitoring and management (RMM) system to identify, prioritize, resolve problems, and enhance service offering to clients• Leverage professional services automation (PSA) solution to manage support tickets, collaborate with internal staff, and communicate with clients• Respond to incoming support requests and provide first call resolution / escalation• Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately• Identify critical issues, prioritize, and respond to tickets to ensure SLA’s are met• Perform system administration functions• Create high quality technical documents quickly and accurately• Provide after-hours and weekend support on a rotational basis and as needed

• Designed, implemented, and managed all IT infrastructure, including networks, security, and data centers. Fully accountable for all aspects of the environment, including installation, maintenance, disaster recovery and support.• Partnered with different office managers and cross-functional teams across all centers to perform independent analyses, training, and problem-solving to ensure IT infrastructure in full working order.o Performed on-site visits, remote troubleshooting, and telephone-based support for doctors and staff.• Entrusted to make CTO-level executive decisions on technology strategy and implementation. Reported directly to CEO. o Planned, defended, and managed each project budget—ranging from $50K to $300K• Managed vendor relationships and all procurement to assure proper systems support.• Maintained secure systems and ensured diligent access management for new hires, disaster recovery, and integrity of patient electronic medical records.Select Achievements• Planned and transitioned KCUC’s entire EPM/EMR to Citrix Desktops. Migrated Exchange to Office 365/Exchange. Subsequently, migrated EPM to Software vendors Cloud solution, saving thousands in costs while freeing up bandwidth, resources and reducing Risk.• Prevented $200K/day shutdown cost by restoring a lost storage server on New Year’s Eve and ensuring it was fully operational first thing next morning.• Designed and implemented Security in Layers approach (Tiered Active Directory, Segmented Network, Desktop-Zero trust), prevented any major hacks or compromises of patient or practice data.• Implemented KACE Systems Management Appliance (SMA) and Systems Deployment Appliance (SDA) solutions to manage internal customer ticketing system and track up to 500 endpoints and 100 tickets per week.• Handled M&A, including technology integrations and migrations for four acquired companies over multi-month processes. Virtualized legacy systems to be accessible in new IT environments.

Designed and implemented Small Business Solutions. Ranging from VoIP implementations, to Microsoft Small Business Server implementations. Avaya IP Office.

Designed and Implemented the infrastructe to support the ongoing day to day operations. Server maintancence, Networking, Desktop. Provided an Integrated enviroment for Microsoft and Apple products.