I am an experienced professional with a diverse background in IT support and consultancy roles. Currently, I work as an iHCM Consultant at ADP, where I provide support and guidance to clients. Previously, I worked at Oracle for almost six years as a Global Opera Cloud Product Support. I also have experience working at Genpact and CGS Romania. My educational background includes a degree in Management from Universitatea Artifex Bucuresti and a technical diploma in Business Management and Economics from I.S.I.S. Bonaldo Stringher - Udine. I have also completed several certifications on Lynda.com, including Public Speaking Foundations, Oracle 12c Database: Administration, and Customer Service Foundations. I am proficient in Italian, English, and Romanian, and I have strong skills in SQL and Microsoft Office.