Led strategic client partnerships and account growth initiatives at Lingaro, focusing on the CPG industry's data-driven/AI solutions and cloud transformation. General management responsibilities for strategic accounts include a large portion of Lingaro's P&L, driving revenue growth and operational excellence.Collaborated with strategic account executives to optimize delivery frameworks and enhance client relationships for long-term success.

General Manager responsibilities: Managed $80MM P&L. Oversaw service delivery, client satisfaction, and operational efficiency across client supply chain, manufacturing systems, and SAP operations. Focused on transforming service delivery, enhancing client satisfaction, and driving strategic partnerships for strategic client supply chain operations.

Managed a $40MM P&L, leading global supply chain operations to drive service delivery excellence, client satisfaction, and operational efficiency. Leading a Global team of 600+ Support Engineers around the Globe (Costa Rica, India, Philippines, China, and Europe)Transitioned to DXC Technology as part of the HPE and Computer Sciences Corporation (CSC) merger

Managed Americas Supply Chain Service Delivery Operations, P&L, and client relationships to ensure service delivery excellence and operational efficiency. Reapplying the best practices of Latin America in North America. Deliver transformative solutions that enhance productivity and align IT operations with business outcomes.Transitioned to Hewlett-Packard Enterprise (HPE) as part of the Hewlett-Packard split

Director of Costa Rica Delivery Center for SAP Finance, Middleware, and SAP Supply Chain Delivery Services, leading a team of 150 employees and 4 Delivery Managers. Responsible for the LA Supply Chain Delivery Services, reporting to the Costa Rica Country Manager and Americas Delivery Vice President. Delivering best-in-class SAP support services and achieving operational excellence. Recognized for building strong client partnerships and driving service quality improvements.

LATAM Application Services Delivery Manager, responsible for the supply chain services deliverables for packaged applications solutions related to SAP. Also responsible for developing regional strategic business opportunities, including business planning, regional alliances with customers, and service improvement plans.

SAP Application Development Leadership for Fortune 500 clients around the Globe.*Multiple Service Delivery Leadership Roles from Sep 2003 to Oct 2008

End User Computing Service Desk agent.Transitioned to Hewlett-Packard as a part of the global outsourcing agreement