Operations Manager in a Resort platform

• I managed a Warehouse that houses 40,000 pieces of merchandise worth $13,000,000.• I distributed merchandise to all Sears outlet stores in Florida. • My network of stores, generated over 50 million dollars a year in sales.• I supervised 30 employees including 1 assistant manager and 5 Team Leaders.• My unit received and shipped out more than 2,000 shipments of full trailers a year.• I was part of a consultative team that helped keep a Sears unit from bringing in Union re presentation.

I managed a start up account for HHS. I implemented every system and process of the new account to all new and existing employees.Managed a 269 patient bed trauma hospital to maintain its facility and it's satellite building South Strand, employing 76 HHS workers.Reduced employee turnover by 50% through recognition programs, proper training and education.Reduced overtime by 100% by implementing and enforcing already existing company policies.Established and maintained multiple partnerships with the Hospital'sAdministration, engineering, Nursing and all existing Departments.Helped earn the company over 70% Patient/customer satisfaction ratings consistently by implementing the recognition program and reviewing the needs of all new patient admissions. Helped maintain payroll reports daily to ensure budgets. Ordered and distributed facility supplies while adhering to a fixed budget. Recruited new staff to top grade talent on the team.Coached team members on a daily basis to ensure efficiency and streamlined processes.

Store Management, Operations Management, Sales Management and SalesManaged a staff of up to 100 associates, 5 team leaders and 4 assistant managers. Assigned management staff to specific duties to best meet the needs of the store.Instructed staff on appropriately handling difficult and complicated sales. Hired and evaluated personnel in areas of the store.Examined merchandise to verify that it was correctly priced and displayed.Scheduled and led daily and monthly store meetings for all employees.Increased profits by troubleshooting and analyzing profit loss areas.Reported to the district manager regarding all store and staff issues. Completed profit and loss/ Scorecard performance reports.Generated repeat business through exceptional customer service. Conducted store inventories once per year. Responsible for Sales and Profit, Customer Satisfaction results, operations, processes and overall maintenance of the facility.Increased profits through effective sales training and coaching.Implemented new processes and identified poor work habits to improve process effectiveness.Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing.Examined merchandise to verify that it was correctly priced and displayed.Increased sales metrics to exceed company standards in less than 1 year.Promptly resolved all customer requests, questions and complaints.Reduced extra expenses by managing payroll correctly.Established operational objectives and work plans and delegated assignments to my leads and employees.Completed mid­year and yearly performance reviews, offering praise andrecommendations for improvement.Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.