Long-term management team member for this top national consumer products manufacturer, selling directly to a wide range of top national/international retailers, hospitality companies, and furniture manufacturers -- as well as Direct-to-Consumer through e-commerce and dropship channels.Hold management oversight of the entire order-to-cash process including analysis of credit-worthiness and risk assessment, negotiation of comprehensive Terms & Conditions Agreements, and management of AR portfolio, cash application and end-to-end trade claims. • Retained in role following company’s 2017 acquisition by Hollander Sleep Products LLC—managing all company credit limits/terms, trade customer forms of payment, and customer agreements/contracts• Leverage a fully-integrated SAP ERP platform to handle all customer purchase order and billing transactions• Developed exception-based processes including order fulfillment, billing, accounts receivable, cash application, chargeback (payment offset) and accrual tracking • Work directly with financial leaders at top clients such as Costco, Target, Marriott Hotels, Macy's, J.C. Penney and Hudson's Bay Co.—managing customer on-boarding and system/EDI integration efforts• Lead Customer Financial Services departments of up to 25 members, at peak, including director and senior manager positions• Negotiate complex, all-inclusive Terms & Conditions and Supplier/Vendor Agreements with national and international customers—including customer on-boarding and renewals• Maintain a comprehensive understanding of the Bankruptcy Code in order to facilitate collections activity, establishing “best practice” controls to eliminate/minimize exposure and enhance recoveries, including the defense of preferential payment actions• Maintain solid understanding of principles with respect to revenue recognition, gross-to-net calculations, expense accruals, bad debt provisions and other Accounts Receivable related accounting

Recruited into the accounting/finance ranks of this leading aircraft manufacturer, applying advanced analytical and forecasting methods to improve performance/ROI within the company’s Fabrication Division • Led a team of six analysts and all related work product, synthesizing it into a comprehensive Fabrication Division Operating Plan aimed at maximizing divisional productivity and profitability• Developed detailed monthly manpower and overtime labor requirements for various Fabrication Division production shops in order to optimize the allocation of resources• Position required the extensive use of data retrieval systems, statistical models, and financial software—in addition to exceptional strengths in strategic planning, communications, and collaboration

Acquired a deep foundation of skills in consumer credit, collections, new account creation (revolving credit accounts) working in the finance department of this iconic retail and consumer products company• Recruited initially as a Credit/Collections representative in the Northwest Regional Credit Office; promoted after six months to full supervisory role managing a team of 20 account collectors• Responsible for all team collection activities and related HR responsibilities, including interviewing, hiring, training, performance reviews, and promotional/disciplinary decisions• Successfully boosted departmental productivity by 20% through process improvement and the development of improved procedures and target objectives• Reduced charge sale losses by 35% via system enhancements and streamlined collection strategies