Robert Saucier Email & Phone Number

Remote

Remote

Coordinated, Managed and Implemented Integration tasks to merge Consolo users and applications into the WellSky framework after acquisition. Provided Tier 3 support for WellSky’s 1,100+ global employees. Provided hands-on support for the Lexington Kentucky office including maintaining network and telecom connections, installing new network fiber, and general IT support. Assigned to Enterprise Application Support team with responsibilities for administration of corporate enterprise and… Show more Coordinated, Managed and Implemented Integration tasks to merge Consolo users and applications into the WellSky framework after acquisition. Provided Tier 3 support for WellSky’s 1,100+ global employees. Provided hands-on support for the Lexington Kentucky office including maintaining network and telecom connections, installing new network fiber, and general IT support. Assigned to Enterprise Application Support team with responsibilities for administration of corporate enterprise and cloud-based applications • Administration and support of global corporate cloud-based GitHub account• Administration and support of global corporate cloud-based SmartSheet account• User account management within Okta and MS Active Directory for SSO applications Show less

Remote

Reported to the COO, CTO, and Director of Client Services to provide software review and analysis as well as assist in company marketing initiatives. Worked with Finance, Marketing, Operations, Support, and the Software Development teams to enable and enhance Company operational efficiency. Participated in several Drug Enforcement Administration (DEA) audits of Consolo’s Software as a Service (SaaS) product.• Administered NetSuite• Managed Atlassian JIRA, Confluence, and HipChat… Show more Reported to the COO, CTO, and Director of Client Services to provide software review and analysis as well as assist in company marketing initiatives. Worked with Finance, Marketing, Operations, Support, and the Software Development teams to enable and enhance Company operational efficiency. Participated in several Drug Enforcement Administration (DEA) audits of Consolo’s Software as a Service (SaaS) product.• Administered NetSuite• Managed Atlassian JIRA, Confluence, and HipChat self-hosted instances• Assisted System Administrators in management of VMware and associated virtual machines• Managed corporate marketing website and assisted marketing staff with content design• Conducted final edits of Support webinar session videos• Managed training applications• Assisted Human Resources with creation and presentation of annual HIPAA and other required trainings• Initiated and Managed software/hardware vendor relationships• Managed all levels of internal user support• Helped set up and maintain a SQL cluster for webMethods Show less

Frankfort, Ky

Lexington, Ky

Assisted in all aspects of the Information Technology Department to ensure that quality of service met Mapi business objectives. Participated in the successful execution of a comprehensive business plan for the commercial development of web-based applications, prepared in conjunction with executive staff. Provided leadership in overall design and implementation of all web-based applications and systems to support these products. • Ran SQL queries for data analysis and data… Show more Assisted in all aspects of the Information Technology Department to ensure that quality of service met Mapi business objectives. Participated in the successful execution of a comprehensive business plan for the commercial development of web-based applications, prepared in conjunction with executive staff. Provided leadership in overall design and implementation of all web-based applications and systems to support these products. • Ran SQL queries for data analysis and data extraction• Deployed SharePoint 2007 farm for use internally and with sponsor projects as required.• Provided direct support for transfer of relational database (QuickBase) applications within Mapi, including review and updating of data relationships, reports, roles, and user management.• Expanded on initial study project portal to include file versioning, content management, and internal team administration capabilities, reducing reliance on IT resources.• Installed, configured, deployed, and administered multiple Linux-based web servers for several corporate sites.• Assisted in resolving computer related problems for internal staff • Evaluated competing and complimentary software products • Ensured proper documentation and safekeeping of all systems-related Quality Assurance (QA) documentation within the company • Created Marketing and Training multimedia content • Evaluated and selected a Learning Management System (LMS) and development tools based on business requirements; deployed and trained primary users. Show less