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Robert Schaeffer personal email
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Robert Schaeffer is a Director - Network Implementation at Verizon at Verizon. He possess expertise in telecommunications, vendor management, voip, wireless, program management and 13 more skills.
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Director - Network ImplementationVerizon Jan 2021 - PresentBasking Ridge, Nj, UsLeading project management teams responsible for Core Network services to include but not limited to:- Converged core, 4G/5G core- IEN (Intelligent Edge Network)- FiOS Products- Virtual Core
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Director - Wireless OperationsVerizon Oct 2015 - Jan 2021Basking Ridge, Nj, Us• Leading a team of approximately 300 Technicians and Engineers. • Tier 2/3 support for all Wireless Network troubles originating from consumer, Enterprise, Wholesale, and Telematics customers. • Designing new ways to interact with customers digitally, leveraging cloud technologies.• Focus on driving efficiencies by eliminating unnecessary ticket volume and shorter handle times to improve the customer experience. • Efficiencies gained through process improvement, development, and implementation of new tools/systems introduced to the team. $10M in one year.
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Executive Director - Engineering And OperationsVerizon May 2013 - Oct 2015Basking Ridge, Nj, Us• • Nationwide responsibilities included everything from Sales Engineering to Operations. E911 services are critical to public safety, customers and the VZ brand. • Led a team of 300 people responsible for all Engineering and Operations for the Legacy Landline E911. • Focused on technical operations across the Verizon footprint into one team and driving improved systems and results (50% reduction in critical troubles). • Diversified 75% of critical 911 infrastructure.
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Director – Process Engineering (Verizon Lean Six Sigma)Verizon Feb 2012 - May 2013Basking Ridge, Nj, Us• Instrumental to the initial launch and success of the Lean Six Sigma program at Verizon. • Led a team of 15 Black Belts to resolve initial round of Network and Business problems. • Initiated numerous process improvement initiatives, including 4 or 5 workouts that were targeted to save $500M with the elimination of waste.
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Director - Engineering Efficiency And Asset ManagementVerizon Jun 2011 - Feb 2012Basking Ridge, Nj, Us• Network Energy reduction initiatives with a focus on project management, providing central office equipment property verification, field quality assurance audit error correction, barcode scanner support, and central office equipment process support. • $1M realized in Network Energy expense reduction each year.
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Director - Video EngineeringVerizon Apr 2006 - Jun 2011Basking Ridge, Nj, Us• Planned FiOS deployment• Engineering of FiOS interactive services, deploying servers and applications. • Managed a multi-million dollar Capital budget in support of new FiOS services.
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Manager - Multiple DisciplinesVerizon Mar 1997 - Apr 2006Basking Ridge, Nj, UsPlanning FiOS Video Launch. The three key areas of responsibility included Super Head-End (SHE)/Video Hub Office (VHO) Planning, Video Serving Office (VSO)/ Medium Haul Network (MHN)/ PEG Planning, and Video on Demand (VOD)/ Ad Insertion (AI) Planning. Worked with multiple organizations to facilitate the Plan. Interfaced with Retail Markets, Network Planning and Engineering, Verizon Technology Organization, Video Labs, and Motorola. Managed three SR Planners in Video Network Services. Daily management and supervision of 30 associates and 12 management employees. Other responsibilities included managing the Mid-Atlantic Capital Budget of $1Billion, reporting held orders, health of the network, plugins, DSL expansion and all other strategic initiatives in the Mid-Atlantic region. Prepared quarterly reports to senior management and monthly VP presentations. Completely revamped the process flow of orders into, through, and out of Engineering. Automated the provisioning of orders and shortened the overall customer intervals within engineering and construction divisions. Reduced the amount of customer escalations from 25 per day to an average of 2 per day, along with decreased held orders from over 600 per month to an average of 2 monthly.
Robert Schaeffer Skills
Robert Schaeffer Education Details
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University Of BaltimoreMaster Of Business Administration (M.B.A.) -
University Of MarylandElectrical Engineering
Frequently Asked Questions about Robert Schaeffer
What company does Robert Schaeffer work for?
Robert Schaeffer works for Verizon
What is Robert Schaeffer's role at the current company?
Robert Schaeffer's current role is Director - Network Implementation at Verizon.
What is Robert Schaeffer's email address?
Robert Schaeffer's email address is ro****@****ess.com
What is Robert Schaeffer's direct phone number?
Robert Schaeffer's direct phone number is (908) 559*****
What schools did Robert Schaeffer attend?
Robert Schaeffer attended University Of Baltimore, University Of Maryland.
What skills is Robert Schaeffer known for?
Robert Schaeffer has skills like Telecommunications, Vendor Management, Voip, Wireless, Program Management, Integration, Ethernet, Project Management, Cross Functional Team Leadership, Ip, Network Design, Networking.
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