Robert Schoenen Email & Phone Number

Sacramento, California Area

Sacramento, California Area

Managed multiple accounts, allowing each account to have one access point to address all issues and concerns.Addressed client concerns and worked with internal management across all levels to identify service deficiencies, and determine root cause, and implement resolutions to improve field service performance. Managed relationships with clients through.

Sacramento, California Area

Managed assigned service activities to meet pre-determined SLA’s.Communicated with end-users, performed additional troubleshooting as necessary, and provided accurate ETA’s for service.Utilizing service manuals and other documentation, provided onsite installations, repair, and preventative maintenance on a wide range of electrical and mechanical equipment.