I was employed as a travel agent. I dealt with clients on a daily basis telephonically, face to face and via email and assisted them with planning trips and booking flights. The Job requireed a very high level of detail as large amounts of money are involved as well as careful details that cannot be overlooked. I assist with Visas, flights, accommodation and the booking thereof. The job entailed:• Problem solving: Many clients want to travel but are confused and stressed about the process. I would have to negotiate and carefully pinpoint their wants and needs.• Maintaining large data bases: All client details and information had to be up to date at all times.• Maintaining client files: All history and sensitive documentation such as passports had to be filed and looked after.• Dealing with suppliers and airlines directly: I dealt with numerous suppliers such as Thompsons Holidays, Trafalgar Tours, Emirates and British Airways on a daily basis in order to quote clients the best rates possible.• Excellent communication skills: Travel can be stressful and it was my job to be a buffer and to calm clients down when unforeseen problems arose.• Providing advice and expertise: The Travel industry has many different choices and prices, It was my job to find the perfect fit for not only what the client wants but, what the client can afford.

I was an internal product researcher and sales representative. This required dealing with suppliers, clients and professional organizations both within South Africa as well as overseas.The job required excellent people skills as well as problem solving and marketing strategies. My responsibilities included:• Online marketing: This involved creating advertising campaigns and marketing strategies to increase revenue and company exposure across South Africa.• Customer services: Through our website, email and telephonically I was required to manage any queries, complaints as well as orders from clients (both private and businesses)• Social Media: I managed our company Facebook, Twitter and Instagram accounts in order to increase exposure and for advertising purposes.• Creating Client Data bases: This involved both researching new potential clients as well as keeping in constant contact with existing clients.• Product Researcher: In order to move into new markets I would research new products both locally and internationally to increase the company product portfolio.• Dealing with Suppliers: In order to research new products I would speak to numerous companies overseas such as China, United Kingdom and the United states in order to obtain pricing and negotiate deals in order to increase bottom line profits for the company.• Stock Takes: I was also responsible to assist in stock takes for all products being sold by the company on a monthly basis.

Customer sales, handling of cash, opening/locking store at night, handling customer complaints and dealing with any delicate situations that arose regarding customers.