Robert Scott Email & Phone Number

La Vergne, Tn

Provide successful sales and marketing solutions to the public, educational, and academic library markets in the areas of cataloging and processing services, technology and collection development.

• Responsible for existing customer accounts and establishing new customers for a territory that includes Connecticut, Massachusetts, Maine, Michigan, New Hampshire, New York, Rhode Island and Vermont• Coordinated with library staff and internal personal to create solutions for library workflows• Provided on-site training to customers with our online ordering product • Worked closely with the Bid Department on upcoming RFPs and provided recommendations to be awarded the business• Received multiple awards for Largest Increase of Revenue by Territory, Most Opening Day Collections, and New Account Set-ups

• Managed a nine state territory that produced over 21 million dollars in total sales• Performed seminars and training to librarians and staff on book security and library products• Assessed potential account opportunities and aided in long-term marketing plans• Assisted in customer relation activities to help promote our company• Earned awards for Most Improved Territory in 1996 and Most Productive Salesperson in 1997

• Utilized menu-driven in-house programs to access information for customers including rates, accounts receivable, power usage and repair information• Analyze accounts, performed needs analysis and researched answers to customer inquires• Provided rate information, as well as advocated methods of economizing power utilization• Referred customers to available community resources for possible assistance with utility bills• Developed deferred payment arrangements suited to customers income and individual situations