Robert Scully Email & Phone Number

England, United Kingdom

England, United Kingdom

Nottingham, England, United Kingdom

Key DutiesHouse Keeping of Accounts Receivable LedgerEnsuring good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers.Undertaking any other duties which may be requested by the Line Manager, for which training and/or an explanation has been provided and understood.Data entry of financial transactions.To ensure procedure documents are kept up to date and in line with current agreed processes.Undertake administrative tasks.Ensure queries are noted, managed and completed to a satisfactory conclusion, ensuring communication is offered to relevant parties.Ensure all inbound receipts are posted timely and accurately to the correct account within the ledger.Reconciling all banking sheets from external centres to the banking entry - reporting and managing those that do not reconcile.Reconcile all entries within the suspense account and ensuring these are cleared from the account timely - reporting any variances timely.Weekly unallocated cash reports to be issued to necessary parties.End to end times to be reported and managed - understanding variation causes and acting where necessary.Ensuring non-compliance is reported to line report timely.Liaison with Credit team members and sales/ centres where necessary in order to resolve queries timely.Ensure aged unallocated cash is accounted for and noted.

Nottingham, United Kingdom

My role as an Accounts Receivable Clerk is to Process accounts and incoming payments in compliance with financial policies and procedures. Perform day to day financial transactions, including verifying, classifying, calculating, posting and recording accounts receivables’ data. Prepare bills, invoices and bank deposits. Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted. Verify discrepancies by and resolve clients’ billing issues.

Nottingham, United Kingdom

My role as a Debt Recovery Administration Assisant was to conduct debt recovery litigation including issuing court proceedings and undertaking the enforcement of judgments. To undertake general litigation work as may be allocated from time to time. To advise Customers, Sales/Fitting Advisor of the comapny on general legal matters, with particular reference to debt collection and civil litigation. Make lists of delinquent accounts and make sure that accurate information is available. Create client name, address and telephone number lists for ease of calling or sending letters. Call up clients to provide them information regarding outstanding balances in their accounts. Create correspondence addressed to delinquent account holders to provide notices of debt. Create repayment plans according to company policies and protocols for clients willing to pay in installments. Determine if debts are not collectable and either write them off or provide alternative collections solutions. Conduct thorough research on old debt recovery cases and determine which ones can be followed up on. Monitor payments to ensure that each delinquent account holder is held to his or her promise of repayment.

Nottingham, United Kingdom

Identify and assess stores needs to achieve satisfaction. Build sustainable relationships and trust with store employees and mangement teams. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle store complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Nottingham, United Kingdom

My role as a Volunteer / Support Volunteer at Stonebridge City Farm is to undertaking general farming duties in relation to caring for Animals and supporting the Barn Supervisor with the management and care of other volunteers. My main responsibilities as a Volunteer are as follows; • Taking the animals to and from the paddocks in the morning and at the end of the day.• Mucking out pens/cages• Feeding & Watering Animals • Grooming & Health Checking Animals• Other Ad-hoc duties as requested by the Barn Supervisor. My main responsibilities as a Support Volunteer are as follows;• Assisting the Barn Supervisor with the day to day management of the barn.• Working/Supervising groups of between 2 – 10 people.• Working with people who require support due to a wide range of disabilities.• Covering Barn during manager absence such as holiday/sickness.• Being a point of call for volunteers to speak to about any work/personal problems.

Nottingham, United Kingdom

My role as a PPI Redress Reconciliation Analyst was to preform financial reconciliation of PPI Redress to establish if customer have been under or over paid with their previous PPI Compensation. My main responsibilities were as follows;• Performing financial reconciliation of previous PPI redress calculations.• Downloading data from Welcome systems and analyse data to perform reconciliations.• Updating the Welcome Complaints systems, uploading reconciliations and completing the appropriate cards for complaints reconciled.• Adhering to policy, processes and regulations.• Treating Customer fairly by ensuring consistency of decisions. • Ensuring all activities are recorded appropriately to create an audit trail. • Updating all management accounting system as appropriate. • Escalating any ‘root cause’ issues to line manager.• Contributing to the efficiency of the department by contributing new ideas.

Nottingham, United Kingdom

My role as a Quality Support Specialist is to review the output of the Customer Relations Departments Claim Handling & Information request teams to ensure that responses meet the required standard. My main responsibilities were as follows.• Investigating and approving allocated complaints to the defined standards, using a strict set of checklist. • Adhering to policy, processes and regulations.• Treating Customer fairly by ensuring consistency of decisions. • Ensuring all activities are recorded appropriately to create an audit trail. • Updating all management accounting system as appropriate. • Ensuring final responses are issued for all complaints. • Escalating any ‘root cause’ issues to line manager.

Nottingham, United Kingdom

My role as a PPI & General Complaint Handling Specialist was to review Customer Complaints and respond in writing with my final decision regarding there issue(s). My main responsibilities were as follows.• Investigating allocated complaints to the defined standards, ensursing my responses are fair, concise and within the guidelines set out by our regulators. • Adhering to policy, processes and regulations.• Treating Customer fairly by ensuring consistency of decisions. • Ensuring all activities are recorded appropriately to create an audit trail. • Updating all management accounting system as appropriate. • Ensuring final responses are issued for all complaints. • Escalating any ‘root cause’ issues to line manager. • Receiving and making phone calls to and from customers/third parties regarding complaints that have been made. • Making fair and accurate PPI compensation offers to customers who have been mis-sold PPI.• Ad-hoc duties as required.

Nottingham, United Kingdom

My role as a Recoveries Agent was to maximise cash recovered on delinquent debts specialising in accounts subjected to Debt Management Arrangements, IVA’s, and Bankruptcies & Debt Relief Orders. Ensuring that all collections are dealt with in line with Financial Conduct Authority (FCA) regulations.My main responsibilities were as follows;• Maximise cash collected on accounts set out by my performance targets. • Provide MI on all accounts within required deadlines.• Action all customer requested within a reasonable timescale and within regulatory standards. • Write-off/close debt as per completion of IVA/Bankruptcies.

Nottingham, United Kingdom

My role as a Group Facilities Assistant was to ensure that the front reception desk was covered, ensuring all health and safety regulations are being met by my employers and sorting incoming and outgoing post. My main responsibilities were as follows.• Providing all front of house services, including Switchboard, Reception, Site Security, Meeting rooms & bookings.• Receiving and transferring of incoming calls, via switchboard, assisting customers and business callers with enquires. • Maintaining switchboard directory database, keeping abreast of business changes and liaising with departments accordingly. • Receiving visitors and suppliers into the building.• Issuing and retrieving security swipe cards from staff, visitors and suppliers. • Monitoring of switchboard performance and producing MI to support business improvement plans. • Administrating of all meeting room bookings and liaising with hospitability if required. • Processing of incoming and outgoing post & deliveries.• Assisting with site maintenance issued by logging/reporting problems and liaising with contractors/colleagues to resolve any issues.

Nottingham, United Kingdom

My role as an Administrator was to supply basic support to Case Officers and provide front of house duties for the company. My main responsibilities were as follows;• Input data of customer’s bankruptcies received from county courts. • Issue out general letters to the customer and their creditors. • Take all incoming phone calls and pass onto the relevant case handler if required.• Processing of incoming and outgoing post & deliveries.

Nottingham, United Kingdom

My role as a Receptionist/Cashier was to provide front of house services for the Finance Department and provide refunds of travel expenses for terminally ill patients under taking treatment.My main responsibilities were as follows;• Providing all front of house services, including Switchboard, Reception, Site Security, Meeting rooms & bookings.• Receiving and transferring of incoming calls, via switchboard, assisting customers and business callers with enquires. • Maintaining switchboard directory database, keeping abreast of business changes and liaising with departments accordingly. • Receiving visitors and suppliers into the building.• Monitoring of switchboard performance and producing MI to support business improvement plans. • Administrating of all meeting room bookings and liaising with hospitability if required. • Processing of incoming and outgoing post & deliveries.• Assisting with site maintenance issued by logging/reporting problems and liaising with contractors/colleagues to resolve any issues.• Providing refunds of travel expense for terminally ill patients under taking treatment.

Nottingham, United Kingdom

My role as an Administrator was to provide administration support to NVQ Assessors and managers.My main responsibilities were as follows;• Arrange all travel & accommodation requirements for NVQ Assessors.• Taking general telephone calls for NVQ Assessors and completing any enquires as required.• Typing up notes/reports for NVQ Assessors.• Updating Learner Management System with notes and documentation.

Nottingham, United Kingdom

My roles as Operational Support Administrator was to provide administration support to the Her Majesties Inspectors (HMI) working within the Midlands region of the country. My main responsibilities were as follows;• Arrange all travel & accommodation requirements for HMI.• Taking general telephone calls for HMI and completing any enquires as required. • Typing up notes/reports for HMI.• Ensuring all reports are completed on time and passed to correct departmental manager.

Gcse, English, C

Gcse, Mathematics, C

Nvq Level 3, Business & Administration, Pass

Btec First Diploma, Design, Pass

Gcse, History, Science: Double Award, D&T Food Tech & Ict- B, Cc, ,C & C.