Providing IT & Business Process Solutions to established and Upstart businesses, creating efficiencies that translate to increased customer satisfaction and profitability.- Project scoping and Planning- Business process and System Design- Project Management Support

PDM responsible for supporting EMC Partners located in Louisiana, Alabama and Mississippi.

Manage team responsible for the Systems, Network, SAN, Backup, Security and Telecommunications of 550+ bed Healthcare facility. Responsible for operating systems and network operations of all technical support systems designated as enterprise systems.-Management of systems for firewall and network security-Manages data backups and restores as necessary-Responsible for server and domain administrative tasks

-Provide Document Management, Proactive I.T. Services and facility management solutions to Higher Education Account Environments

Capability Manager- ITO Software Services Best Shore Initiatives- Responsible for start up and program management of Leveraged Software’s “Best Shore activities”. Program was responsible for the Capabilities Strategy, position rationalization, establishment of timelines, and tracking to milestones. Program built ITO strategy from scratch by identifying appropriate receiving locations and the hiring of both management and individual performers in Best Shore locations. Developed the training criteria for management and the individual performers. Established mentoring program to assist best shore employees in adapting to client support requirements. Protocols were designed an implemented to provide 7x24 seamless support to our clients using “Follow the Sun” approach.Special Projects:Capability Leader for MYP (Multi Year Plan) planning sessions, that formulated strategies, which led to, companywide reorganization initiatives. Identified and time lined both long and short-term productivity measures to reduce the cost of delivery. Worked with Accounts to quantify cost savings associated with implementation of MYP programs “Go to Green”: Program Manager for various Account “Go to Green” efforts. Consulted with Capability Leader Swat teams in order to remedy account issues within major accounts. Accounts were experiencing low customer satisfaction. Teams went on site to client locations, consulted with client and reviewed current environment. Remediation actions were outlined, approved by the client and implemented.-Sarbanes Oxley compliance effort-Program Manager for Digital Workflow Training rollout for ITO-Change management Infrastructure Management Software Services-Account Transparency

Responsible for the sale and implementation of Enterprise Storage Solutions within MCI/WorldCom account. Duties included collaborating with executive leadership to create long-term storage strategy. Strategy was designed to maximize expenditures while meeting IT requirements. This strategy was formulated using a team that included direct, indirect and virtual members. Coordination of activities was critical to team success. Critical Success Factors were established, tracked and reported to both EMC and MCI executive leadership.-Sales in Excess of 10 Million Dollars Annually-Achieved “Club 101” status for exceeding goal achievement year 2000

Responsible for the sale and implementation of IT Solutions to MCI/WorldCom and other local and regional organizations-Perennial Top Ten revenue producer in region-Completed GE’s “Top Gun” advanced sales training-Certified through GE’s Quality sales “Green Belt” training-Recognized by GE with 1997 “Circle of Excellence” -1996 Top Producer for IBM product line