Capability Manager- Ito Software Services
Jackson, Mississippi Area
Capability Manager- ITO Software Services Best Shore Initiatives- Responsible for start up and program management of Leveraged Software’s “Best Shore activities”. Program was responsible for the Capabilities Strategy, position rationalization, establishment of timelines, and tracking to milestones. Program built ITO strategy from scratch by identifying appropriate receiving locations and the hiring of both management and individual performers in Best Shore locations. Developed the training criteria for management and the individual performers. Established mentoring program to assist best shore employees in adapting to client support requirements. Protocols were designed an implemented to provide 7x24 seamless support to our clients using “Follow the Sun” approach.Special Projects:Capability Leader for MYP (Multi Year Plan) planning sessions, that formulated strategies, which led to, companywide reorganization initiatives. Identified and time lined both long and short-term productivity measures to reduce the cost of delivery. Worked with Accounts to quantify cost savings associated with implementation of MYP programs “Go to Green”: Program Manager for various Account “Go to Green” efforts. Consulted with Capability Leader Swat teams in order to remedy account issues within major accounts. Accounts were experiencing low customer satisfaction. Teams went on site to client locations, consulted with client and reviewed current environment. Remediation actions were outlined, approved by the client and implemented.-Sarbanes Oxley compliance effort-Program Manager for Digital Workflow Training rollout for ITO-Change management Infrastructure Management Software Services-Account Transparency