Robert Selick Email & Phone Number

*Responsible for supervising a team of 8 to drive sales growth nationally with assigned accounts*Enable sales growth through effective strategy and planning - Align district goals and initiatives with Regional Managers and assist associates in creating individual business plans to achieve goals - Establish and achieve call frequency targets for wholesale.

• Coach, mentor and develop Moen's Inside Sales Representatives
• Selected to and participating in Moen's 2019 Sales Leadership and Development Program
• Perform all job responsibilities of the Sr. Inside Sales Representative listed below

North Olmsted

*Develop business growth strategies for Wholesale channel *Develop and execute Wholesale Disposal Sales Plan leveraging both a push and pull sales approach*Own the sales relationship, promotional programs and continuous communication with key customers across the country *Leverage Moen's outside sales force and build collaborative relationships to attack.

North Olmsted, OH

• Drive sales results through specific and established target accounts
• Prepare and present sales proposals, merchandising, marketing and promotional programs to key accounts
• Develop and maintain positive relationships to support wholesaler, contractor, non-single family and builder market activity with Territory Managers, Strategic Account Managers, Business Development Managers and.
• Develop quotations in cooperation with Moen field sales associates based on identified sales strategy and information collected
• Conduct Pre and Post sale follow up on quotes
• Identify competitive product and the Moen cross over product or comparable SKU to ensure accurate comparisons

Beachwood, OH

• Manage a team of home loan processors where I am responsible for all loan processing activities within a designated market
• Ability to meet production, quality and service standards along with providing direct coaching and feedback to ensure quality
• Connects associates to team goals that are aligned with the goals of the company
• Makes associates aware of how their work fits into larger processes that impact our customers
• Ability to manage to a high level of detail while maintaining awareness of overall processes and team results
• Works with Credit Policy, Compliance, Legal and Direct Lending

Beachwood, OH

• Managed a team of credit analysts and their day-to-day responsibilities ensuring compliance with federal laws and company guidelines in order to minimize losses and legal concerns
• Monitored calls to maximize opportunities to offer products and services meeting customer needs and providing customer solutions
• Reviewed quality to ensure the accuracy of credit decisions while remaining compliant to policies and procedures
• Provided coaching, feedback and direction to associates to increase productivity while also focusing on department initiatives
• Promoted the value of continuing education and career development opportunities

Beachwood, OH

• Managed a team of customer service associates and provided supervision over their day-to-day responsibilities
• Monitored calls focusing on coaching and performance development, call handling statistics and service level adherence
• Assessed strengths and development needs and provided feedback and opportunities for growth
• Coached, trained and developed associates while leading other department quality initiatives
• Contributed to recruitment efforts by representing Bank of America at Career Fairs, discussing employment opportunities and identifying qualified candidates

Beachwood, OH

• Maximized loan growth and mitigated loan loss through credit line increase and risk functions utilizing account recognition skills, credit bureaus and customer interaction
• Deepened customer relationships by recognizing customer needs and matching them with additional products
• Implemented payment plans for customers to reduce their overall debt

Beachwood, OH

• Contributed to the growth in outstandings and enhanced customer relationships by selling products and services, generating profitable cash sales and increasing retail usage
• Assisted customers to resolve account-related issues and processed necessary adjustments onaccounts to obtain optimal customer service