Robert Selinger Email & Phone Number

Billerica, Ma 01862

• Life Sciences and Clinical Division:
• Established professional relationship with customers and provided competent and fast support.
• Cooperated closely with colleagues in the Customer Support Center and other departments.
• Prepared quotes for billable services, parts, consumables for external and internal customers.
• Prepared shipping documents for parts and consumables.
• Processed internal shipment of parts required by field service engineers.

Ashland, MA

Special Project Management---------------------------------------> Gained reputation for quality client service; appointed to lead several special projects including data migrations and backlog optimization.> Designed and implemented order board for client that enabled effective management of all tracking activities.> Interacted daily with client, outside.

Marlbororough, MA

• Prepared quotes for Sun Microsystems storage devices and other electronic computing products and services to authorized resellers.
• Reinforced revenue by helping reseller sales agents find proper ECS configurations and make strategic product upsell suggestions.
• Received and reviewed customer POs to ensure utmost accuracy and configuration compliance.
• Entered and managed sales orders to provide timely responses to inquiries and escalations.

Westford, MA

• Expertly managed second-level customer escalations via team-oriented communication with both internal and external repair plant and warehousing staff.
• Monitored inbound material receipts and worked closely with warehouse order fulfillment team to expedite allocation of critical orders.
• Conducted daily conference call with Nortel to provide status of escalation requests, and highlight fulfillment triumphs and challenges.
• Worked closely with customer service manager to pinpoint areas potentially hindering service levels.

Billerica, MA

• Created and monitored all sales order activity for both new installations and service delivery contracts of optical network equipment.
• Negotiated fulfillment dates with Canadian operations team on critical orders, as prioritized by service delivery managers and installation manager.
• Reduced manual processing and raised productivity by helping IT system analyst and finance develop, implement, and test system automations.
• Developed training documentation used for transition of call center work to third-party providers