• Boosting a positive company culture by starting a company Advisory Board, monthly informative newsletters, solidifying training, ensuring stronger communication companywide starting with new hires, and gaining positive feedback from employees consisting of 68 retail locations and 360 employees.• Introducing and enforcing new company policies and procedures while ensuring state and federal laws are followed.• Create and manage the Performance Evaluation process based off numbers and written evaluations by managers to ensure proper performance metrics are measured.• Communicate with AT&T leaders along with MMS presidents on a daily basis to discuss and plan company improvements, trends, and future implementation.• Develop and maintain relationships with outside vendors including employment attorneys, health and 401k agents, TPA firms, payroll providers, and liability insurance agents.• Solidify new hire on-boarding process and converted company to E-Onboarding.• Recruited and hired new staff for 15 new retail locations including sales, managers, and District Mangers in 24 months.• Reduced churn by 25% overseeing 2 internal recruiters and planning success campaigns to attract top talent.• Administer payroll bi-weekly, profit per hour reports weekly, and various payroll reports on a monthly schedule.• Provide and input accurate bi-weekly payroll wages into various compliance websites for workman’s comp, 401k, and ACA reporting.• Minimized overtime from 700 hours per pay period to less than 100 per pay period by coaching District Mangers in scheduling/overtime management procedures.• Increased original health insurance participation companywide while running annual successful open enrollment periods.• Successfully launch and administer 401k for the company.• Protect company with increased umbrella liability coverage along with introducing EPLI coverage.• Began HR Department consisting of 33 retail locations with over 250 employees.

As the Director of Human Resources I wear many hats with my company. I entered a fast growing corporation in a faster growing industry and immediately brought form, organization, and professionalism to a company that has thrived in the most recent years. I oversee all the Human Resource functions for over 300 employees and 43 separate entities. Taking on more responsibility, delegating duties, increasing the value of current and new benefits, making the "tough" decision, and being cost effective are just some of what I thrive in. I also:• Control personnel records using company HRIS system while ensuring compliance with all document retention requirements.• Identify legal requirements and government reporting regulations affecting human resources functions, ensure policies, procedures, and reporting are in compliance with same and respond to unemployment claims inquiries and data requests• Create and update employee handbook, incident/accident report, termination forms, corrective actions forms, resignation forms, charge back forms, etc.• Resolve employee relation issues including discipline, complaints, conflict resolution, terminations, healthcare, and workman’s compensation.• Communicate to all staff and personnel on local environmental and safety policies• Support company hiring by creating job descriptions, job postings, initial screening, testing, and recommendations of candidates. • Manage training for existing and new employees pertaining to sales, customer service, Employee GROW Training, behavioral interviewing, and diversity.• Ensure all business units are in compliance with all disability and leave laws, affirmative action, and other related local, state and federal requirements. Conduct investigations and provide civil rights' responses. • Administer company-wide annual salary planning and employee benefits• Create and follow monthly expense budget to cut corporate costs using Excel and analyze/maximize productivity and sales results.

Manage/supervise staff consisting of six members. Established and monitored project completion goals, ensure goals are met, and ensure timely completion of projects. Process payroll for employees weekly. Process customer billing monthly.

Responsible for recruiting of office employees and outside sales representatives. Conducted numerous pre-screening phone interviews and one-on-one behavioral based interviews for potential employees. Created/posted job ads on various job posting web sites/newspapers and coordinated weekly job fairs.Prepared new hire paperwork/tax information forms and input into the company database.Trained new employees monthly within a team environment.

• Learned essential Human Resource and business skills in a professional environment. • Sat in on many behavioral based interviews and provided feedback on the interviewee. • Attended job fairs and sat in on conference calls to learn the value of the company and to understand the responsibility I had towards customers and employees. • Conducted turnover reports, performance improvement reviews, drug screens, sourcing, phone screens, new hire forms, officer nominations, and various special projects.